Carrie Skelton

• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
• Answering multiple phone calls ensuring patients received great care
• Use of multiple computer applications
• Multitasking while using phones and computers.
• Managed approximately 50 incoming calls and emails per day from customers

Supervised a team of 10 housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas

• Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards
• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
• Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs
• Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
• Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste
• Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes
• Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
• Participated in performance evaluations of housekeeping staff, providing feedback on strengths and areas for improvement.
• Collaborated with laundry department to ensure timely delivery of clean linens for use in guest rooms
• Conducted regular meetings with housekeeping staff to communicate updates, address concerns, and foster teamwork.
• Collaborated with the HR department in recruiting and hiring new housekeeping team members.

• Unloading deliveries, stocking products, assisting guests.
• Assisted our front team members with assisting customers and answering 20-30 phone calls/chats a day from customers
• Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
• Provided excellent customer service, addressing inquiries and assisting with product selection to drive sales growth.
• Collaborated with other departments for efficient allocation of resources and cross-functional support when needed.