Kira Marko
Pine Grove
Summary
Dynamic medical receptionist with proven expertise, excelling in patient care and EMR systems. Recognized for enhancing patient flow and resolving billing inquiries efficiently. Strong interpersonal skills and meticulous attention to detail drive exceptional service and operational excellence in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Healthy Steps Podiatry Center
Hershey
01.2026 - Current
- Welcomed patients and managed check-in procedures at a busy podiatry center.
- Coordinated appointment scheduling and follow-ups, ensuring timely access to care for diverse patient needs.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Maintained accurate patient records using electronic health record systems.
- Assisted with insurance verification and resolved billing inquiries efficiently.
- Provided clear communication to patients about treatment plans and instructions, enhancing patient understanding and compliance.
- Collaborated with medical staff to ensure smooth patient flow during visits.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines, ensuring prompt voicemail checks, call returns, and accurate message direction to team members.
- Trained new receptionists on office protocols and software usage effectively.
School Van Driver
Newhurst Inc
Pine Grove
08.2023 - 01.2026
Paraprofessional
PINE GROVE SCHOOL
08.2024 - 10.2024
- Provided one-on-one support to students with special needs, including behavioral, academic, and emotional support
- Supported students with personal care needs such as toileting, feeding, or dressing.
- Demonstrated patience and empathy when working with students who faced challenges or difficulties
- Participated in team meetings to discuss individual student needs and develop appropriate interventions
- Modeled appropriate behaviors to promote positive social interactions among peers and foster collaborative environment
- Cultivated safe space for all children to feel valued, supporting inclusive environment for diverse backgrounds and abilities
- Prepared classroom materials including worksheets, bulletin boards, and visual aids to enhance student learning
- Supervised students during lunchtime, recess, field trips, or other non-instructional activities ensuring their safety at all times
Housekeeper
Weixler Diversified Cleaning Services
Lebanon
05.2024 - 08.2024
- Executed comprehensive cleaning of homes to achieve high levels of customer satisfaction.
- Maintained cleanliness of residential and commercial spaces to meet client standards.
- Operated cleaning equipment and tools effectively and safely on various surfaces.
- Organized cleaning supplies and inventory to ensure efficient workflow and accessibility.
Picker/Packer
MSC Industrial Supply Co.
Jonestown
04.2023 - 05.2024
- Picked and counted items from bins, flat stock, and racks to accurately fill orders.
- Batch orders and assign packing slips to pick product to totes via RF scanning.
- Verified products by item numbers, descriptions, and quantity; inspected for damage or improper packaging; utilized RF equipment for item validation.
- Load, unload and move product by hand, tote or by skid.
- Operate basic (i.e., electric pallet jack, forklift) and advanced (i.e., turret truck, order picker) powered equipment.
- Followed safety guidelines, met productivity and quality expectations, and participated in Work Clean program to maintain workplace standards.
- Train cross-functionally in other departments and functions in order to support business requirements.
Sales Lead/Key Holder
Dollar General
Pine Grove
10.2022 - 02.2023
Sales Supervisor/Manager
Chico's FAS
Hershey
09.2018 - 06.2019
- Supervised associates in sales, inventory receipt, cash reconciliation, and customer service; prepared weekly schedules to optimize floor coverage within fiscal guidelines.
- Promoted customer service by guiding associates to greet and assist customers; responded to customer inquiries and complaints in a professional and timely manner.
- Monitored customer interactions to enhance service levels and mitigate security risks; ensured adherence to operational policies for payments, exchanges, and security.
- Performed basic operations activities including cash handling and reporting, price changes, merchandise handling, and opening and closing duties; reviewed time sheets and other payroll documentation for accuracy and submitted documentation.
Medical Receptionist
Fredericksburg Dental Center
Fredericksburg
11.2016 - 09.2018
- Checked patients in for appointments, ensuring accurate information and a smooth start to their visit.
- I schedule appointments for patients.
- Responded to incoming phone calls from patients and clients.
- Checked patients out and collected payments due at time of service, facilitating efficient financial transactions.
- I send whatever services the patient got from our office to the insurance companies that the patient has.
- Charted patient charts for next day's appointments, preparing necessary information for hygienist and doctor.
- Organized and filed patient charts at the end of each workday.
Administrative Secretary
The Jewish Home of Greater Harrisburg
Harrisburg
08.2013 - 10.2016
- Provided exceptional customer service to clients in a fast-paced environment.
- Answered multiple phone lines, ensuring timely communication and support for clients.
- Managed admission and discharge paperwork for nursing staff, family members, and social workers, streamlining patient processing.
- Scheduled patients' doctor appointments, blood work, and screenings.
- Welcomed patients' family members upon arrival at the facility.
- I collected monthly payments from family members.
- Faxed, copied, and printed documents for family members and staff, facilitating efficient operations.
- I filed the mail to the appropriate person.
Physical Therapist Technician
Drayer Physical Therapy
Harrisburg
05.2012 - 07.2013
- Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures.
- Provides information to patients by answering questions and requests; allaying fears.
- Assisted in patient treatment by applying heat packs, paraffin dips, and whirlpool therapy; monitored patient motion, tracked walking distance and time, measured mobility, and guided patients through prescribed exercises.
- Demonstrated proper equipment use and exercise routines to enhance patient understanding and compliance.
- Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
- Ensures operation of physical therapy equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Enhanced physical therapy department reputation by proactively addressing and implementing new patient requests.
Sales Associate
Oshkosh B'Gosh
Hershey
10.2010 - 06.2012
- Identified customer needs and upsold higher value products.
- Regularly met all established sales goals and frequently exceeded monthly sales.
- Greeted customers and assisted with purchases to enhance shopping experience.
- Answered customer questions and advised shoppers about sales.
- Maintained regular customer base while developing new relationships to expand clientele.
- Created attractive displays to showcase seasonal inventory and drive customer interest.
- Proficient in multitasking and can prioritize multiple jobs as necessary.
Education
High school diploma -
Palmyra area high school
Palmyra, PA06-2012
High school or equivalent -
Erie county homeschoolers
Lebanon, PA01-2012
Skills
- Spreadsheet design
- Documentation review
- Healthcare administration
- Interpersonal skills
- Medical records
- Patient Care
- Communication skills
- Patient interaction
- Executive administrative support
- Organizational skills
- Math
- EMR systems
- Clerical Experience
- Front desk
- Document management
- Customer support
- Customer service
- Patient support services
- Healthcare operations
- Disability support
- First aid
- B2B
- Microsoft word
- Microsoft excel
- Medical terminology
- Computer operation
- Windows
- Microsoft Word
- Dental Receptionist
- Conflict management
- Medical Office Experience
- Retail math
- Medical supply management
- Facility maintenance
- Process improvement
- Patient scheduling
- Patient services coordination
- Cash handling
- CRM software
- Patient outreach
- Infant care
- Google Calendar
- Editing
- Experience with children
- Appointment reminders
- Meal preparation
- Proofreading
- Filing
- Appointment scheduling
- Dental practice management
- Marketing
- Recruiting
- Data entry
- Spreadsheet charts
- Hospitality
- Photocopying
- Phone etiquette
- Van driver
- Google Workspace
- HIPAA
- Order assistance
- Dental receptionist
- Computer literacy
- Scanning
- Computer skills
- Microsoft Publisher
- File organization
- Patient monitoring
- Anatomy knowledge
- Non-profit administration
- Scheduling
- Nursing
- Microsoft Excel
- Customer communication
- Administrative expertise
- Mobile devices
- Dental insurance
- Patient flow analysis
- Outpatient clinic experience
- Basic math
- Office equipment management
- Meeting scheduling
- Sales
- Inventory management
- Patient demand forecasting
- Developmental disability support
- Direct support
- Microsoft Access
- Microsoft Outlook Calendar
- Medical supply logistics
- Medical Records
- Medical Scheduling
- Patient billing
- Collaborate with healthcare professionals
- Record keeping
- Office Management
- Medical Billing
- PCA
- Databases
- Invoice processing
- Office equipment routine maintenance
- Dental terminology
- Technical Proficiency
- Insurance Verification
- Word processing
- Negotiation
- Correspondence management
- CPR
- Patient transport
- Call center
- Patient issue resolution
- SharePoint
- Receptionist
- Calendar management
- Office management
- Caregiving
- B2B sales
- Upselling
- Open Dental
- Customer relationship management
- Home health
- Confidential information handling
- Billing software
- Healthcare supply chain
- Analysis skills
- Childcare experience
- Attention to detail
Certification
- BC/BERBT Certification
- Driver's License
- Certified Recovery Specialist
- Non-CDL Class C
- HIPAA
- Hazmat Endorsement
- Pallet Jack Certification
Timeline
Medical Receptionist
Healthy Steps Podiatry Center
01.2026 - Current
Paraprofessional
PINE GROVE SCHOOL
08.2024 - 10.2024
Housekeeper
Weixler Diversified Cleaning Services
05.2024 - 08.2024
School Van Driver
Newhurst Inc
08.2023 - 01.2026
Picker/Packer
MSC Industrial Supply Co.
04.2023 - 05.2024
Sales Lead/Key Holder
Dollar General
10.2022 - 02.2023
Sales Supervisor/Manager
Chico's FAS
09.2018 - 06.2019
Medical Receptionist
Fredericksburg Dental Center
11.2016 - 09.2018
Administrative Secretary
The Jewish Home of Greater Harrisburg
08.2013 - 10.2016
Physical Therapist Technician
Drayer Physical Therapy
05.2012 - 07.2013
Sales Associate
Oshkosh B'Gosh
10.2010 - 06.2012
High school diploma -
Palmyra area high school
High school or equivalent -
Erie county homeschoolers