Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Mercedes Moore

Jacksonville,FL

Summary

Consciences, integrity-driven professional with strong customer service skills and solid work history. Detail oriented pharmacy technician versed in correct medication handling practices and regulations. Strong knowledge of common medication, labeling and storage. Adheres to regulatory requirements to protect inventory and mitigate risk. Proven ability to prioritize and handle multiple tasks in a challenging environment. Eager to accept challenges and willing to learn.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Receptionist

River Point Behavioral Health
04.2023 - Current
  • Data entry in medical office setting
  • Preforming Intake forms, an Assessment on clients
  • Excellent written and verbal communication skills
  • Ability to work with all levels of staff and management
  • Preforming task on Micro excel, Microsoft and on avaya technology.

Data Entry Clerk/Receptionist

Commercial Metals Company
11.2022 - 03.2023
  • Pay Scrap and Freight accounts per approved payment item
  • Maintain assigned account details
  • Analyze and resolve scale issues
  • Work Closely with marketing to ensure accuracy of supplier payments
  • Provide exceptional customer service
  • Assist with any additional projects assigned by account manager.

Mortgage Customer Service Representative

ERC (Enhanced Resource Centers)
08.2019 - 04.2021
  • Provide customer service with the objective of profiling customers and extending contact to sell new or additional products and /or services
  • Handles situations which require deviation from standard script and screens
  • Complete necessary system navigation and call tracking
  • Responsible for developing and maintaining knowledge of a variety of financial products and services
  • Handles calls with the intent of providing customer satisfaction and retention.

Retail Sales Associate

Ashley Furniture HomeStore
05.2018 - 12.2018
  • Selling furniture and home décor products to assist customers in creating a total home solution
  • Sales Associates engage in in-depth conversation with the customers to determine or presenting possible solutions through product presentation, enticing the shopper to become a buyer.

Customer Financial Service Representative

T-Rex Corporation
02.2015 - 06.2016
  • Design integrate secure and deploy advanced technical solutions for customers
  • Offer IT and professional services to numerous federal agencies.

Education

Associate's degree - Pharmacy Technician

Ultimate Medical Academy-Tampa
Jacksonville, FL
06.2024

High school diploma -

Florida Career College
Jacksonville, FL
01.2018

Skills

  • Customer retention
  • Negotiation
  • Cold calling
  • Customer support
  • Software troubleshooting
  • CPR
  • Furniture sales
  • Retail sales
  • Customer service
  • Sales
  • Research
  • Databases
  • Typing
  • Data entry
  • Data collection
  • Clerical experience
  • Computer skills
  • Microsoft Excel
  • Office experience
  • Filing
  • Organizational skills
  • Insurance Verification
  • Medical Office Experience
  • Medical Scheduling
  • Intake Experience
  • Medical Receptionist
  • Medical Terminology

Certification

  • BLS Certification
  • Driver's License
  • CNA
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Medical Receptionist

River Point Behavioral Health
04.2023 - Current

Data Entry Clerk/Receptionist

Commercial Metals Company
11.2022 - 03.2023

Mortgage Customer Service Representative

ERC (Enhanced Resource Centers)
08.2019 - 04.2021

Retail Sales Associate

Ashley Furniture HomeStore
05.2018 - 12.2018

Customer Financial Service Representative

T-Rex Corporation
02.2015 - 06.2016

Associate's degree - Pharmacy Technician

Ultimate Medical Academy-Tampa

High school diploma -

Florida Career College

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Mercedes Moore