Hikemia Moore
West Point,MS
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Receptionist
Cardiology Associates of North Mississippi
Columbus, MS
08.2025 - Current
- Managed patient scheduling and appointments to optimize clinic workflow.
- Facilitated communication between patients and medical staff, ensuring clarity and efficiency.
- Processed insurance verifications and pre-authorizations for patient procedures.
- Maintained accurate patient records in electronic health record (EHR) systems, ensuring compliance with regulations.
- Coordinated referrals to specialists, enhancing continuity of care for patients.
- Trained new receptionists on office procedures and customer service protocols, improving team performance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Oversaw daily operations of front desk, managing multiple priorities in a fast-paced environment.
- Implemented process improvements that reduced patient wait times and enhanced overall experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Patient Care Technician
Fresenius Medical Center
West Point, MS
12.2023 - 07.2025
- Supported dialysis treatments while keeping patients comfortable and safe throughout procedures.
- Monitored vital signs and reported changes to medical staff promptly.
- Worked with healthcare team to build individualized patient care plans.
- Kept accurate medical records and documentation for compliance needs.
- Applied infection control protocols to improve patient safety during treatments.
- Checked equipment and completed routine maintenance to keep machines working properly.
- Helped communicate between patients and healthcare providers to address concerns effectively.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts, and catheters to reduce infection risk.
- Maintained clean, safe treatment areas through consistent infection control practices.
- Prepared dialysis equipment and primed dialyzer before use.
- Educated patients on dietary limits and self-care for kidney disease management.
- Used strict aseptic technique during procedures to reduce infection rates.
- Explained dialysis procedures and hemodialysis machine operation before treatment to ease patient anxiety.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Phlebotomist
Waverly Care Center
West Point, MS
08.2022 - 11.2023
- Collected blood samples with care, supporting patient comfort and safety protocols.
- Prepared specimens for laboratory testing, keeping labeling and documentation accurate.
- Performed routine quality control checks on equipment, supporting operational readiness and compliance.
- Worked with healthcare teams to improve patient flow and service efficiency.
- Supported positive patient experiences through compassionate communication during blood draw procedures.
- Labeled transfer tubes and followed exact instructions for specimen handling and transport storage.
- Maintained accuracy in specimen labeling and tracking, supporting timely testing and results.
- Centrifuged blood samples according to clinical protocols.
- Completed sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risk by following infection control protocols and keeping work area clean.
- Tracked collected specimens by initialing, dating, and noting collection times.
- Stocked phlebotomy cart or carrier with needed supplies.
Certified Nursing Assistant
West Point Community Living Center
West Point, MS
04.2019 - 09.2021
- Supported residents with daily living tasks to promote comfort and safety.
- Checked vital signs and communicated changes to nursing staff quickly.
- Kept patient rooms and common areas clean and orderly.
- Assisted nursing team by setting up equipment for procedures and treatments.
- Taught residents health management practices to support independence.
- Recorded patient progress in electronic health records accurately and promptly.
- Worked with interdisciplinary teams to build individualized care plans for residents.
- Delivered personal care services, including bathing, grooming, dressing, and feeding, to protect patient dignity.
- Monitored temperature, blood pressure, and blood sugar levels.
- Maintained sanitary, safe surroundings by cleaning surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Arts - Health And Wellness
University of Phoenix
Tempe, AZ12.2025
Certificate of Technical Studies - Nursing Education
Itawamba Community College
Fulton, MS05.2019
Skills
Phlebotomy training
CNA certification
Patient care technician (PCT)
Medical terminology knowledge
Direct patient care
Attention to detail
Calm under stress
Empathy and compassionate care
Certified in CPR/AED
HIPAA compliance
Time management
Vitals documentation
Healthcare expertise
Oxygen therapy
Patient assistance
Bed preparation
Basic nursing care
Restocking supplies
Patient hygiene management
Monitoring patient conditions
Acute and rehabilitative care
Health monitoring
Safety protocols
End-of-life care
Acute care
Compassionate care
Active listening
Team collaboration
Mobility assistance aptitude
Medical laboratory procedures
High level of autonomy
Qualified in patient transport
Wound care
Corrective action planning
IV insertion
Sterilization techniques
Hospice and palliative care
Healthy meal preparation
Medical equipment operation
Emotional support
Infection prevention
Information protection
Clinical training
Mobility assistance
EKG interpretation
Data collection
Patient education
Emergency response
Patient services
Professional bedside manner
Adaptable
Patient positioning
Feeding assistance
Phlebotomy techniques
Infection control
Specimen collection
Blood glucose monitoring
ADL support
Catheter care
Infection control standards
Basic life support
Blood glucose testing
Patient observation
CPR certification
- Phlebotomy training
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- PT - Phlebotomy Technician
Timeline
Medical Receptionist
Cardiology Associates of North Mississippi
08.2025 - Current
Patient Care Technician
Fresenius Medical Center
12.2023 - 07.2025
Phlebotomist
Waverly Care Center
08.2022 - 11.2023
Certified Nursing Assistant
West Point Community Living Center
04.2019 - 09.2021
Associate of Arts - Health And Wellness
University of Phoenix
Certificate of Technical Studies - Nursing Education
Itawamba Community College