Amber Link
Tempe,AZ
Summary
Successful Customer Service Consultant with 7 years of experience working with GoDaddy clientele, addressing customer requests and concerns. Expert at providing relevant account information and options to successfully resolve issues and fit customers with the best products. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Offering 4 years of on going leadership experience building and leading high-performance teams. Forward-thinking and results-driven focused on developing call behaviors and coaching individual guides with metric goals . Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Experience with managing inbound teams and handling acting supervisor task's, coaching, business reviews. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Customer Care
GoDaddy
02.2017 - Current
- Actively participated in multiple Safari projects aimed at improving overall organizational effectiveness.
- As a Team Lead I Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Facilitated multiple OJT's, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Managed teams of customer service representatives, consistently achieving performance targets and goals.
- Lead on multiple sales teams by providing motivational coaching and performance-based incentives. Coached on identifying needs and offering appropriate services.
- identifying needs and offering appropriate services.
Lash Artist
Self Employed
01.2016 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
Server
Rustlers Roost
08.2012 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2016
Skills
- Coaching and Mentoring
- Classroom Facilitation
- Public Speaking
- Team Leadership Competencies
- Teamwork and Collaboration
- Customer Service
- Training and Development
- MS Office proficient
- Complex Problem-Solving
- Sales Techniques
- Task Delegation
Certification
Certificat of Fostering Critical Thinking and Curiosity
Timeline
Lead Customer Care
GoDaddy
02.2017 - Current
Lash Artist
Self Employed
01.2016 - Current
Server
Rustlers Roost
08.2012 - 05.2016
Bachelor of Science - Psychology
Arizona State University