Amber-Louise Zulueta
Fairfield,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Front Desk
Crunch Fitness
10.2019 - 02.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Paraprofessional Educator
Sunbelt
02.2022 - 12.2022
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Coach
Sports For Learning
02.2022 - 09.2022
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Mobile Sales Representative
Sprint
08.2018 - 03.2019
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Lead Sales Consultant
Best Buy Mobile
08.2015 - 08.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Hostess & Server
Tasty Thai and Sushi
09.2014 - 03.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Child Care, Front Desk
East Shore Athletics Club
01.2014 - 05.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Barista Shift Lead
Biggby
08.2012 - 03.2014
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
Bachelor of Science - Psychology
University Of Phoenix
Phoenix, AZ12.2026
High School Diploma -
Fort Dorchester High School
North Charleston, SC06.2012
Skills
- Sales expertise
- Stock management
- Relationship building
- Customer care
- Goals and performance
Timeline
Paraprofessional Educator
Sunbelt
02.2022 - 12.2022
Coach
Sports For Learning
02.2022 - 09.2022
Front Desk
Crunch Fitness
10.2019 - 02.2023
Mobile Sales Representative
Sprint
08.2018 - 03.2019
Lead Sales Consultant
Best Buy Mobile
08.2015 - 08.2017
Hostess & Server
Tasty Thai and Sushi
09.2014 - 03.2015
Child Care, Front Desk
East Shore Athletics Club
01.2014 - 05.2014
Barista Shift Lead
Biggby
08.2012 - 03.2014
Bachelor of Science - Psychology
University Of Phoenix
High School Diploma -
Fort Dorchester High School
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