Lucas Anderson
Livermore,California
Summary
Seasoned Front Desk Employee with strong background in hospitality and customer service. Skilled at handling multiple tasks, including managing phone systems and resolving guest inquiries. Known for creating welcoming atmosphere, maintaining cleanliness of front desk area, and contributing to team success through hard work and positive energy. Prior roles have resulted in improved customer satisfaction scores and streamlined office operations.
Overview
3
3
years of professional experience
Work History
Front Desk
Sky Zone Trampoline Park
Dublin , CA
2023.08 - 2024.01
- Greeted and welcomed guests in a professional manner.
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Maintained daily paperwork including reports, logs and records related to front desk operations.
- Handled cash, credit card, and room charges transactions accurately.
- Generated sales by promoting and selling customer memberships
Floor Associate
Target
Livermore , California
2022.05 - 2022.10
- Assisted customers with locating merchandise in the store.
- Organized displays to attract customers and promote sales.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Restocked shelves as needed throughout the day.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Received shipments of new merchandise and distributed items to appropriate locations.
Sales Associate
Banana Republic
Livermore , CA
2021.05 - 2021.11
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Granada High School
Livermore, CA2023-06
Some College (No Degree) - Business Administration
Las Positas College
Livermore, CASkills
- Cash handling experience
- Guest Relations
- Sales expertise
- Time Management
- Inventory Control
- Order Processing
- Upselling
- Customer Needs Assessment
- Merchandise Display
- Stock replenishment
- Product Promotion
- Customer Engagement
Accomplishments
- I was consistently one of the top performers in selling memberships during my time at sky zone
Languages
Chinese (Mandarin)
Limited
Timeline
Front Desk
Sky Zone Trampoline Park
2023.08 - 2024.01
Floor Associate
Target
2022.05 - 2022.10
Sales Associate
Banana Republic
2021.05 - 2021.11
High School Diploma -
Granada High School
Some College (No Degree) - Business Administration
Las Positas College
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