Melannie Mejia
Hialeah,Fl
Summary
A Motivated student seeking internship in Marketing to gain hands-on experience. Outgoing and friendly with a strong drive to succeed with in any environment I am able to work within. Usually consider myself to be an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk
Planet Fitness
09.2023 - Current
- Greeting and checking in members /Answering phone calls and inquiries
- Providing information about services, classes, and membership options
- Handling membership sign-ups, cancellations, and renewals, and Processing payments
- Ensuring safety and security protocols are followed
- Handling any customer concerns or complaints with professionalism and empathy
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Conducted regular audits of front desk operations to ensure accuracy of financial postings and compliance with established policies and procedures.
- credit card charges transactions accurately.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Cashier Supervisor
Skyzone
05.2021 - 07.2022
- Helped customers buy specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier Supervisor
CMX Cinemas
Miami Lakes, FL
11.2019 - 01.2021
- Organized lines, lobbies and promotional material for major movie releases
- Responded to guest questions about current facility events and future offerings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved conflicts between customers when necessary.
- Greeted guests upon arrival and provided them with menus.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
Education
Associate of Business Administration - Marketing
Miami Dade College
Miami, FL04-2025
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06-2022
Skills
- Effective Planning
- Problem-solving skills
- POS Systems
- Supply Replenishment
- Reliability and punctuality
- Patience and composure
- Cash handling experience
- Microsoft Office
- Hospitality services
- Customer Service
- Cash Handling
Languages
Spanish
Professional
English
Professional
Certification
Foundations of Digital Marketing and E-commerce
Attract and engage customers with Digital Marketing
Timeline
Front Desk
Planet Fitness
09.2023 - Current
Cashier Supervisor
Skyzone
05.2021 - 07.2022
Cashier Supervisor
CMX Cinemas
11.2019 - 01.2021
Associate of Business Administration - Marketing
Miami Dade College
High School Diploma -
Hialeah Gardens Senior High School