Journie Oneal
Warner Robins,Ga
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Front Desk
Fairfield By Marriott
Warner Robins
09.2020 - Current
- Processed check-outs for departing guests according to established procedures including issuing invoices or receipts for room charges and payments made during the stay.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Maintained guest records in accordance with established procedures.
- Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
Sales Manager
American Homes
Dublin
08.2019 - 09.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Shift Manager
Starbucks
Dublin
04.2016 - 08.2019
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
Education
Dublin High School
Skills
- Microsoft Office Expert (PP, Excel, Word)
- Team Builder
- Order Processing
- Employee Training and Development
- Customer Support
- Social Media Marketing
- Patience and composure
- Team player mentality
- Cash handling experience
- Credit and cash payments
- Office Management
- Sales expertise
- Problem-solving skills
- Oral and written communications
- Customer Service
- Training and mentoring
- Team Oversight
- Conflict Management
- Microsoft Office
- Hospitality services
- Data Entry
Communication Skills
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service
References
- Shabreia Mackey, General Manager, 478-953-4200
- Da'vion Martin, General Manager, 404-406-4307
Timeline
Front Desk
Fairfield By Marriott
09.2020 - Current
Sales Manager
American Homes
08.2019 - 09.2020
Shift Manager
Starbucks
04.2016 - 08.2019
Dublin High School