Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Skinner

Port Saint Lucie,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated front desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Front Desk

Courtyard By Marriott
11.2022 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Scheduled office meetings and client appointments for staff teams
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Collected 50 payments or more per day, processed transactions and updated relevant records.

Waitress

Restaurant Punto Paisa
06.2021 - 10.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Supported needs of 50 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Warehouse Worker

Blooms Factory
01.2020 - 04.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Medical Receptionist

IPS SOMEFA
01.2019 - 12.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed 50 multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Processed medical insurance claims and payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered phone calls and messages for reception-physician medical facility, scheduling appointments, and handling patient inquiries.

Education

GED -

AMERICATION CAREER AND TRAINING
Newark, NJ
08.2023

High School Diploma -

Colegio Franciscano Jimenez De Cisneros
COLOMBIA
11.2014

Skills

  • Front Desk Reservations
  • Microsoft Excel
  • Bank Deposits
  • Front Desk Operations
  • Plates Presentation
  • Telephone Etiquette
  • Guest Registration
  • Service-Orientation
  • Word Processing
  • Microsoft Windows
  • Scheduling
  • Email Decorum
  • Verbal and Written Communication
  • Setting Reservations
  • Meeting Scheduling
  • Microsoft Office
  • Process Payments
  • Writing
  • Greet Guests
  • Listening Skills
  • Customer Service
  • Scheduling Appointments
  • Speaking
  • Helpdesk services
  • Helpdesk administration
  • Help Desk Operations
  • Service desk team management
  • Front desk assistance
  • Front desk experience

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Front Desk

Courtyard By Marriott
11.2022 - 08.2023

Waitress

Restaurant Punto Paisa
06.2021 - 10.2022

Warehouse Worker

Blooms Factory
01.2020 - 04.2021

Medical Receptionist

IPS SOMEFA
01.2019 - 12.2020

GED -

AMERICATION CAREER AND TRAINING

High School Diploma -

Colegio Franciscano Jimenez De Cisneros

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Karen Skinner