Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lana Berry

San Francisco,CA

Summary

Background On me:

Hi, My name is Lana Berry and I'm an 18 year old freshman at the University of San Francisco. Grew up in the Pattonville school district in Missouri with my mom and four sisters. In high school I was involved in Board of student action committee, Student council, Rho kappa, National Honors society, National Science Honors Society, African American Achievers, And I was president of my thespian troupe. I also created a club rush even at my high school which is still being held annually. I'm going for a marketing degree at the University of San Francisco. I plan to become a buyer then open up my own marketing company that focus on eco-friendly products.

Work history summary:

I've been working since I was 14 years old babysitting and helping around the family business. This involved scheduling appointment with families and keeping track of multiply payment and comparing them to the hours I worked by hand. When I turned 15 to get experience I mostly worked in food service. This taught my customer service skills and food handling techniques. I also work for My school as a stage crew member. Using my knowledge of the theatre and communication skills to help the shows succeeded on the technical side of the production. After that I worked in front desk positions. Which helped my realize my strengths laid in people skills and problem solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk

Maryland Heights Community Center
Maryland Heights, MO
05.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Worked in the Aquaport section of the center. Rang out multiple lines of customers with accuracy.
  • Seasonal position only available during the summer.

Stage Crew Member

Pattonville School District
Maryland Heights, MO
01.2019 - 05.2022
  • Seasonal Job offered to events held at Pattonville.
  • Collaborated with directors and other crews to help queues run smoothly.
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Provided troubleshooting techniques in integrating professional audio/video systems.
  • Supported live events with well-controlled lights, sound and stage help.
  • Adhered to safety protocols while installing projectors, displays and speakers.

Cashier

Westlake Ace Hardware
Maryland Heights, MO
07.2020 - 05.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Left to focus on my senior year and applying to colleges.

Team Member

Penn Station Subs
Maryland Heights, MO
06.2020 - 07.2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Left due to unprofessional treatment by mangers to my fellow employees.

Education

BBA - Marketing

University of San Francisco
San Francisco, CA
05.2026

High School Diploma -

Pattonville Sr. High School
Maryland Heights, MO
05.2022

Skills

  • Customer Service
  • Front Desk Operations
  • Call Answering and Routing
  • Greeting and Seating Clients
  • Call Transfers
  • Google Drive
  • Front Desk Reservations
  • Email Software
  • Critical Thinking
  • File and Records Management
  • Judgment and Decision-Making
  • Visitor and Customer Relations
  • Positive Attitude and Energetic

Certification

Food handler certified

Timeline

Front Desk

Maryland Heights Community Center
05.2021 - Current

Cashier

Westlake Ace Hardware
07.2020 - 05.2021

Team Member

Penn Station Subs
06.2020 - 07.2020

Stage Crew Member

Pattonville School District
01.2019 - 05.2022

BBA - Marketing

University of San Francisco

High School Diploma -

Pattonville Sr. High School

Food handler certified

Lana Berry