DANIELLE WILDING
O'Fallon,MO
Summary
Experienced with data analysis, statistical software, healthcare informatics and proficient with EHR systems. Utilizes advanced analytical techniques to identify trends and inform strategic decisions. Track record of improving patient outcomes through precise data interpretation and effective collaboration with healthcare teams.
Overview
10
10
years of professional experience
Work History
Quality Assurance Manager
Center for Behavioral Health Maryland Heights
11.2024 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Oversee Quality measures for the hospital and QAPI procedures.
- Analyze data to recognize areas for improvement and implement action plans as necessary.
Health Information Manager
Center for Behavioral Health Maryland Heights
01.2024 - 11.2024
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained relationships with medical providers, suppliers, and reporters.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Championed a culture of excellence within the Health Information Management department, setting performance expectations and providing regular feedback to team members.
- Complete coding according to current ICD coding classifications.
Patient Care Coordinator
CenterPointe Hospital
11.2021 - 01.2024
- Review treatment plans against individual goals and healthcare standards
- Utilize facility database systems to update patient records and transfer files
- Educate clients in navigating complex health care systems to prevent uncertainty and discontinuities of health care
- Advocate for clients by obtaining information regarding treatment options and clinical status
Secretary
CenterPointe Hospital
05.2021 - 11.2021
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Scheduled meetings and sent invitations specifying time and location
- Greeted visitors and directed to appropriate location or person
- Created and updated spreadsheets to track and report data
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Ordered office supplies to purchase items and maintain appropriate levels
- Completed Medical coding based on ICD 10 coding classifications
Server
Corner Pub and Grill
06.2020 - 03.2022
- Served food and beverages to patrons and immediately remedied issues with orders
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Trained new employees on restaurant procedures
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Provided exceptional service to high volume of daily customers
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions
Bartender Shift Manager
Katy O' Ferrell's
07.2019 - 05.2020
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory
- Monitored daily checklists and side worksheets to keep other bar staff members on task
- Balanced daily registers and generated sales reports for management
- Trained new bartenders on drink preparation and upselling techniques
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
Server
Olive Garden Restaurant
07.2015 - 07.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Provided exceptional service to high volume of daily customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
Education
Bachelor of Science - Healthcare Management: Quality & Patient Safety
Southeast Missouri State University
Cape Girardeau, MO05.2020
Associate of Arts -
Saint Charles Community College
Saint Peters, MO05.2018
Skills
- Client Advocacy
- Documentation and Reporting
- Organization and Multitasking
- Data analysis
- Attention to detail
- Documentation control and review
- Effective communication
Timeline
Quality Assurance Manager
Center for Behavioral Health Maryland Heights
11.2024 - Current
Health Information Manager
Center for Behavioral Health Maryland Heights
01.2024 - 11.2024
Patient Care Coordinator
CenterPointe Hospital
11.2021 - 01.2024
Secretary
CenterPointe Hospital
05.2021 - 11.2021
Server
Corner Pub and Grill
06.2020 - 03.2022
Bartender Shift Manager
Katy O' Ferrell's
07.2019 - 05.2020
Server
Olive Garden Restaurant
07.2015 - 07.2019
Associate of Arts -
Saint Charles Community College
Bachelor of Science - Healthcare Management: Quality & Patient Safety
Southeast Missouri State University
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