Amber Love
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
University Counselor
Grand Canyon Education
Phoenix, AZ
05.2011 - 08.2024
- Coordinated referrals for specialized treatments when necessary.
- Offered guidance on how best to help a student struggling with personal or academic issues.
- Provided crisis intervention counseling to students in distress.
- Participated in regular meetings with colleagues to discuss new initiatives and strategies related to promoting positive mental health practices on campus.
- Maintained accurate documentation of student records and progress reports.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Sales Associate
CMS
Phoenix, AZ
05.2010 - 05.2011
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Front Office Receptionist
Internal Medicine
Phoenix, AZ
04.2008 - 05.2010
- Scheduled appointments for clients and staff members.
- Assisted with special projects as assigned by supervisor.
- Sorted and distributed incoming mail to appropriate departments or individuals.
- Provided excellent customer service to all guests.
- Handled confidential information with discretion and sensitivity.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Created reports using Microsoft Office Suite applications.
- Checked visitor identification before allowing access to restricted areas.
- Ensured that front desk area was well organized at all times.
- Greeted customers and visitors in a professional manner.
- Received payments from customers and processed credit card transactions accurately.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ05-2022
Skills
- Mental Health Support
- Academic advising
- Records Maintenance
- Career advising
- Student Support
- Transcript Review
- Enrollment Planning
- Policy and procedure improvements
- Attention to Detail
- Excellent Communication
Timeline
University Counselor
Grand Canyon Education
05.2011 - 08.2024
Sales Associate
CMS
05.2010 - 05.2011
Front Office Receptionist
Internal Medicine
04.2008 - 05.2010
Bachelor of Science - Business Management
Grand Canyon University