Amber Marcus
Shepherdsville,KY
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customs Broker
UPS
01.2022 - Current
- Coordinating international shipments, ensuring compliance with customs regulations and border patrol requirements, resulting in a 0% compliance errors in shipment efficiency
- Assisting in brokering international shipments, maintaining detailed records and ensuring all criteria were met for smooth customs clearance, improving shipment processing efficiency by ##%
- Ensuring compliance with US customs regulations, improving the accuracy and efficiency of shipment processing by hundreds of shipments daily
Pharmacy Supervisor
Chewy
03.2018 - Current
- Enhancing customer satisfaction by providing excellent service to pet owners, resulting in increased repeat business
- Assisted in the sale of medications, verifying prescriptions and approvals from clinics, ensuring accuracy and compliance
- De-escalated intense situations, achieving resolution that met both parties' needs, improving overall customer experience
Jewelry Consultant
Shane Company
09.2021 - 01.2022
- Assisted in the sale of jewelry, specializing in diamonds and bridal sets, improving customer satisfaction through detailed explanations of stone qualities
- Authenticated stones, ensuring the accuracy and quality of jewelry sold, contributing to a increase in customer trust and repeat business
- Focused on sales of bridal sets, achieving an increase in sales by providing personalized consultations and expert advice on stone qualities
Assistant Manager
Men's Wearhouse
12.2013 - 11.2021
- Managed sales and customer service operations, achieving a high customer satisfaction rate by resolving issues promptly and effectively
- Coordinated outfits for various events, enhancing customer experience and driving repeat business, resulting in repeat customers
- Built a book of business with high-profile clients, increasing sales by ##% through personalized consultations and expert advice
Logistics Account Executive
Total Quality Logistics
01.2019 - 03.2021
- Managed cradle to grave freight brokering, consulting companies to attract freight business, and transportation management, improving shipment efficiency
- Directed dispatching and administrative work, maintaining logs and hours, ensuring compliance and accuracy in freight movement
- Enhanced client satisfaction by providing excellent service, resulting in increased repeat business and improved overall client experience
Skills
- Freight Experience
- Statistics
- Cold Calling
- Technical Support
- Customer service
- Phone etiquette
- Logistics
- Supply Chain
- Negotiation
- Shipping & Receiving
- Cross-functional teamwork
- Freight forwarding proficiency
- Customs regulations mastery
- Harmonized system codes
- Expert tariff classification
- International trade
- Import and export compliance
- Strong negotiation skills
- Leadership qualities
- Trade agreements awareness
- Documentation expertise
- Recordkeeping accuracy
- Industry networking
Timeline
Customs Broker
UPS
01.2022 - Current
Jewelry Consultant
Shane Company
09.2021 - 01.2022
Logistics Account Executive
Total Quality Logistics
01.2019 - 03.2021
Pharmacy Supervisor
Chewy
03.2018 - Current
Assistant Manager
Men's Wearhouse
12.2013 - 11.2021