Chelsea Dodd
Marion,AR
Summary
Qualified Team leader with solid foundation in leadership development, project coordination, and team mentoring. Successfully managed and executed multiple initiatives, contributing to overall organizational growth and efficiency. Demonstrated effective communication and problem-solving skills, fostering collaborative and productive work environment.
Overview
7
7
years of professional experience
Work History
Customs Broker
FedEx
10.2025 - Current
- Kept up-to-date with industry trends by attending conferences, seminars, and workshops related to global trade operations.
- Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
Legal Secretary
Crittenden County Public Defenders Office
11.2022 - 08.2025
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Improved efficiency in legal research and documentation by training new staff on best practices and software tools.
- Increased office productivity with introduction of automated transcription software, speeding up documentation process.
- Completed data entry of legal documents into electronic filing systems.
Customer Service Representative
Pheonix Transit
09.2018 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated closely with transportation providers, ensuring timely pickups and deliveries while minimizing potential disruptions to the supply chain.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted team productivity by providing ongoing training in new software and procedures to fellow customer service representatives
- Assisted in developing new logistic strategies, resulting in more cost-effective transportation solutions for customers.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Criminal Justice
Strayer University
Memphis, TN11-2025
Skills
- Leadership qualities- Motivation, Inspiring and encouraging team members to perform their best Adaptability, Adjusting strategies and approaches in response to changing circumstances Empathy, Understanding and considering the feelings and perspectives of others Strategic thinking, Developing long-term goals and plans to achieve objectives
- Teamwork and collaboration- able to efficiently work with team members through active listening, clear communication, conflict resolution, problem solving and accountability
- Customer service
- Time management
- Multitasking
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Data entry
- Team collaboration
- Reliability
Timeline
Customs Broker
FedEx
10.2025 - Current
Legal Secretary
Crittenden County Public Defenders Office
11.2022 - 08.2025
Customer Service Representative
Pheonix Transit
09.2018 - 10.2023
Bachelor of Science - Criminal Justice
Strayer University