Amber Marn Titus
Hopkins,Missouri
Summary
Compassionate and dedicated professional with extensive experience in substance abuse counseling, residential care, and youth services. Proven ability in crisis intervention and patient advocacy, fostering strong relationships with individuals from diverse backgrounds. Combines clinical expertise with a robust work ethic to inspire positive behavioral change and effectively guide clients on their recovery journey. Committed to empowering individuals through personalized support and evidence-based practices.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Behavior Program Technician
Nodaway County Family Support Division
04.2026 - 08.2026
- Evaluated and assessed client documentation for accuracy and completeness.
- supported clients through challenging life transitions by providing empathetic understanding and expert guidance regarding available benefit programs.
- Handled benefit claims efficiently, ensuring adherence to regulations and policies.
- Undergoing training process
Youth Service Worker
Riverbend Treatment Center
09.2024 - 12.2024
- Established safe and therapeutic environment
- Administered direct care to youth, collaborated on treatment plans, and ensured safety and security by supervising and intervening when necessary
- offered guidance on de-escalation techniques and physical restraint if required
- Taught life skills to enhance decision-making abilities for individual needs. Administered treatment programs while maintaining accurate records. Developed and implemented programming to address specific client requirements.
- Managed medication oversight and facilitated daily routines for at-risk youth in residential care facilities.
Substance Abuse Counselor
Family Guidance of Behavioral Health
09.2022 - 05.2023
- Provided guidance and assistance to promote personal recovery for consumers, integrating critical substance use counseling functions and treatment planning.
- Facilitated group sessions for case management and crisis intervention. Provided client education and referral services to enhance support. Maintained comprehensive documentation to ensure accurate records. Delivered professional consultation to address client needs effectively.
- Facilitated client engagement in successful therapeutic exercises rooted in cognitive behavior therapy and dialectical behavior therapy (DBT).
- Facilitated ongoing staff training initiatives by sharing best practices in addiction counseling techniques and approaches.
- Elevated patient participation in group therapy sessions through establishment of safe, supportive atmosphere promoting open dialogue.
- Tracked client progress to implement necessary adjustments for client success.
- Led group and individual therapy initiatives in outpatient environment.
- Leveraged knowledge of diverse treatment modalities to deliver customized solutions that ensure client success.
- Facilitated crisis intervention aimed at addressing clients' urgent needs and mitigating harmful actions.
- Elevated client recovery outcomes by creating personalized treatment plans tailored to individual needs and goals.
- Delivered counseling and support to clients facing drug and alcohol abuse challenges.
- Documented and tracked client progress through precise and comprehensive record-keeping.
- Developed strong client relationships, promoting transparent discussions about experiences and challenges related to substance abuse.
- Guided and evaluated clients facing addiction or relationship challenges, formulating tailored strategies according to client needs.
- Facilitated substance abuse classes aimed at enhancing client understanding of drug and alcohol effects.
- Crafted personalized treatment goals informed by patient history and diagnosis.
- Formulated relapse prevention strategies for clients transitioning from treatment programs, enabling long-term sobriety maintenance.
- Led group therapy sessions to foster peer support and advance recovery strategies.
- Implemented crisis interventions ensuring client safety and delivering prompt assistance.
- Crafted customized treatment strategies utilizing insights from client assessments and progress evaluations.
Customer Service Representative
Murphy Oil USA, Inc.
09.2022 - 05.2023
- Facilitated outstanding customer service by effectively managing fuel and retail transactions at cash register.
- Maintained inventory levels on store shelves for optimal product accessibility. Streamlined operations to ensure swift and accurate order fulfillment. Responded to customer inquiries effectively, enhancing overall satisfaction.
- Marketed company products and services
- Sustained cleanliness and orderliness in checkout areas by performing floor mopping, trash disposal, and surface wiping.
- Oversaw cash drawers across multiple checkout stations while ensuring sufficient cash supply.
- Enhanced customer experience by addressing concerns with empathy and resolving issues promptly.
- Cultivated deeply empathetic client relationships and gained recognition for surpassing service standards
- Adjusted rapidly with optimism to evolving conditions.
- Engaged with customers on resolved issues to uphold high customer service standards
- Exhibited enthusiasm and professionalism while interacting with clients and staff.
- Provided outstanding customer service to each client by utilizing comprehensive product and service knowledge, fostering inviting and positive experiences.
- Addressed escalated customer issues, reinstating confidence in company's commitment to service excellence.
- Delivered coaching and mentoring to new hires, enhancing successful integration into team
- Established effective relationships with customers by employing active listening techniques, contributing to increased retention rates and favorable client responses.
- Addressed customer complaints with empathy, fostering increased loyalty and repeat business.
Substance Abuse Counselor
Maryville Treatment Center/Gateway Foundation
02.2020 - 06.2020
- Obtained Missouri certification (MAADC), with an emphasis on serving marginalized populations
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Monitored client progress to make necessary adjustments for client success.
- Facilitated group and individual therapy in outpatient setting.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group therapy sessions to promote peer support and recovery strategies.
- Developed individualized treatment plans based on client assessments and progress evaluations.
Associate and Shift Lead
MFA Petroleum Company (Breaktime)
04.2018 - 11.2019
- managed convenience store operations and staff
- managed financial tasks including reporting, banking, inventory, bookkeeping, fuel management, and maintenance
- Facilitated effective communication among customers, vendors, and staff to enhance service delivery.
- managed inventory and cash discrepancies
- Mentored new employees, ensured shift coverage when necessary, and upheld professionalism
- Cultivated and strengthened lasting client relationships through dedicated assistance, issue resolution, and active listening.
- Analyzed incoming inventory, optimized shelf organization, and mitigated shrinkage.
- Ensured clean, well-stocked store through enhanced daily operations and establishment of new procedures.
- Established daily operating procedures ensuring store cleanliness, adequate stock levels, and organization
- Strategically distributed responsibilities in high-pressure situations to sustain operational efficiency and concentration among staff.
- Directed inventory management and sourced supplies to maintain consistent stock levels at location.
- Handled and resolved customer questions and issues
- Facilitated store operational tasks including opening, closing, and till balancing.
- Supervised cash handling processes, guaranteeing compliance with established company policies and accuracy in finances.
- Managed daily operations while enforcing adherence to safety protocols and operational benchmarks.
Environmental Supervisor
Tiffany Care Centers, Inc (Nodaway Nursing Home)
03.2016 - 02.2018
- Conducted daily housekeeping and laundry activities
- Structured staff schedules and managed training and performance oversight.
- Coached and educated new staff on cleaning and safety protocols.
- Worked alongside nursing staff to ensure timely responses to residents’ needs. Administered supply management and communicated relevant information to administration.
- Engaged with external vendors to deliver necessary supplies and equipment for staff.
- Developed and maintained comprehensive safety standards for staff.
- Directed team of housekeeping and janitorial staff to ensure adherence to top quality cleanliness and safety protocols.
Education
Master of Science - Human Services-Family and Community Services
Purdue University Global
08-2026
Bachelor of Science - Human Services-Child and Family Welfare
Purdue University Global
04-2023
Associate of Applied Science - Human Services
Purdue University Global
04-2014
Skills
- Focused listening ability
- Skilled in resolving conflicts
- Clear and concise communication
- Effective problem resolution
- Compassionate communication
- Interpersonal communication skills
- Effective case management strategies
- Operational supervision
- Employee relations and engagement
- Collaborative leadership
- Encouraging individual growth
- Microsoft software proficiency
Languages
English: Native
Spanish: Basic/Beginner Conversational
ASL: Basic/Beginner Conversational
Timeline
Behavior Program Technician
Nodaway County Family Support Division
04.2026 - 08.2026
Youth Service Worker
Riverbend Treatment Center
09.2024 - 12.2024
Substance Abuse Counselor
Family Guidance of Behavioral Health
09.2022 - 05.2023
Customer Service Representative
Murphy Oil USA, Inc.
09.2022 - 05.2023
Substance Abuse Counselor
Maryville Treatment Center/Gateway Foundation
02.2020 - 06.2020
Associate and Shift Lead
MFA Petroleum Company (Breaktime)
04.2018 - 11.2019
Environmental Supervisor
Tiffany Care Centers, Inc (Nodaway Nursing Home)
03.2016 - 02.2018
Master of Science - Human Services-Family and Community Services
Purdue University Global
Bachelor of Science - Human Services-Child and Family Welfare
Purdue University Global
Associate of Applied Science - Human Services
Purdue University Global