Amber Mata
Crown Point,IN
Summary
Highly motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer service experience.
Enthusiastic to learning new skills. High energy with passion for customer satisfaction. 3+ years in customer service. Known for great reliability and attention to detail. Offering strong leadership skills, excellent communication, team collaboration, and good judgment.
Overview
4
4
years of professional experience
Work History
Banquet and Fine Dining Server
Teibels Restaurant
07.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were completed.
Cashier
Dairy Queen Grill & Chill
03.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Union Grove High School
Union Grove, WI03.2021
Skills
- Service Prioritization
- Quality Assurance
- Time Management
- Attending multiple tables, and/ or events
- Food Safety Understanding
- Fine Dining Service
- Plates Presentation
- Information Sourcing
- Special Dietary Requirements
- Cash Handling
- Banquet Coordination
- Technical Support
- Digital Media Management
- Microsoft Office
- Documentation
- Software Applications
- Technical Support and Assistance
- Reading Comprehension
- Video Conferencing
- Google Drive
- Curriculum Design
- Microsoft Dynamics
- Web Applications
- Friendly, Positive Attitude
Timeline
Banquet and Fine Dining Server
Teibels Restaurant
07.2021 - Current
Cashier
Dairy Queen Grill & Chill
03.2020 - 05.2021
High School Diploma -
Union Grove High School