Rebecca Porter
Phoenix,AZ
Summary
Dynamic and results-driven Lead Server with a proven track record at Durants, enhancing guest relations and satisfaction through exceptional service and effective conflict resolution. Skilled in food safety practices and suggestive selling, I consistently foster positive dining experiences, leading to increased referrals and repeat business.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
32
32
years of professional experience
Work History
Fine Dining Food Server - Lead Server
Durants
09.2002 - 02.2025
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Lead Server
Charlie Clark's Steakhouse
09.1994 - 07.2002
Server
Mammoth Saloon Goldfield Ghost Town
11.1992 - 05.1993
Education
High School Diploma -
Camelback High School
Phoenix, AZ05-1986
Skills
- Dining customer service
- Food handling
- Food presentation
- Food safety practices
- Table setting
- POS system operations
- Service prioritization
- Quality control
- Bar terminology
- Allergy awareness
- Wine service
- Wine pairings
- Guest relations
- Guest relations management
- Professional attitude
- Conflict resolution
- High volume dining
- Relationship building
Timeline
Fine Dining Food Server - Lead Server
Durants
09.2002 - 02.2025
Lead Server
Charlie Clark's Steakhouse
09.1994 - 07.2002
Server
Mammoth Saloon Goldfield Ghost Town
11.1992 - 05.1993
High School Diploma -
Camelback High School
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