Amber Mathis
Norman,OK
Summary
Results-driven professional known for change management, training coordination, and team leadership in fast-paced service environments. Skilled in creating inclusive teams, coaching supervisors, and driving consistent performance through clear goals, reviews, and operational support.
Overview
6
6
years of professional experience
Work History
Client Success Conference Manager
National Debt Relief
New York, New York
10.2022 - Current
- Managed conference for 6 Client Success Leaders overseeing teams of client success agents serving customers in National Debt Relief program
- Drove performance through leadership development, KPI management, and conducted monthly and annual reviews of supervisors
- Instrumental in creating an employee focused, inclusive, team environment while obtaining high performance results
Operations Manager
Sitel
Norman, Oklahoma
04.2021 - 10.2023
- Built strong operational teams to support process and production demands.
- Trained supervisors and agents on customer service techniques and process compliance.
- Supported sitel contact center operations and maintained quality service delivery.
Education
Master of Arts - Human Relations
University of Oklahoma
Norman, OK12-2021
Bachelor of Arts - History
University of Oklahoma
Norman, OK05-2015
Skills
- Team leadership
- Team building
- Project management
- Change management
- Training coordination
- Strategic planning
- Performance management
- KPI oversight
Timeline
Client Success Conference Manager
National Debt Relief
10.2022 - Current
Operations Manager
Sitel
04.2021 - 10.2023
Master of Arts - Human Relations
University of Oklahoma
Bachelor of Arts - History
University of Oklahoma