Kristina Mazurek
McKees Rocks,PA
Summary
Results-driven Client Success leader with a proven track record of building strong client relationships, developing high-performing teams, and driving strategic business outcomes. Advanced from Client Success Executive to Senior Manager in just two years at Altera Digital Health through a consistent record of delivering results, leading cross-functional initiatives, and earning increasing leadership responsibility. Passionate about coaching and developing others, improving customer experiences, and building scalable client success strategies that drive long-term growth.
Overview
6
6
years of professional experience
Work History
Sr Manager Client Success
Altera Digitial Health
Pittsburgh, PA
11.2025 - Current
- Lead and develop a team of Client Success professionals, providing coaching, performance management, career development, and strategic direction to drive customer success and team engagement.
- Mentor team members through coaching, regular feedback, and development planning while fostering a collaborative, customer-first culture.
- Build trusted relationships with C-suite executives and key decision-makers, serving as a strategic advisor and escalation point for complex customer initiatives.
- Drive cross-functional collaboration across Product, Support, Sales, Development, and Professional Services to resolve customer challenges and deliver successful outcomes.
- Lead executive business reviews, customer planning sessions, and strategic meetings focused on customer objectives and measurable business outcomes.
- Influence organizational strategy by partnering with senior leadership to identify opportunities for process improvements and customer experience enhancements.
Client Success Executive
Altera Digital Health
Pittsburgh, PA
08.2023 - Current
- Provided leadership and direction to staff to ensure organizational efficiency and effectiveness.
- Developed and implemented strategy to increase customer satisfaction.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Facilitated open communication between departments to improve collaboration among teams.
- Established and monitored KPIs to optimize company performance.
Site Leader - Exercise Oncology Instructor
Maple Tree Cancer Alliance
US
03.2023 - 08.2023
- Developed comprehensive fitness plans tailored to the individual needs of clients.
- Conducted assessments including body composition analysis to evaluate current levels of physical fitness.
- Utilized knowledge of anatomy, physiology, kinesiology, nutrition, biomechanics, and other relevant topics in program development.
- Utilized problem solving skills to resolve conflicts between team members and patients.
- Developed and implemented strategies to improve operational efficiency and customer service.
- Provided guidance and mentorship to interns to help them reach their career goals.
- Conducted weekly meetings for interns on safety procedures and job expectations.
Hostess
Central Diner and Grille
US
06.2020 - 01.2023
- Managed guests' expectations concerning wait times for seating.
- Served take-out customers and managed curbside delivery service.
- Coordinated availability of waitstaff to balance workload between bar and restaurant sections.
- Received consistent recognition for efficient dining room management.
Education
Bachelor of Science (B.S) - Exercise Science
Slippery Rock University
PA12.2022
High School Diploma - undefined
Montour High School
PA06.2019
Skills
- Customer Experience
- Leadership Skills
- Microsoft Software
- Employee Training
- Critical Thinking
- Strong Communication
- Team player
- Team leadership
- Cross-functional team coordination
- Cross-functional collaboration
- Strategic planning
Timeline
Sr Manager Client Success
Altera Digitial Health
11.2025 - Current
Client Success Executive
Altera Digital Health
08.2023 - Current
Site Leader - Exercise Oncology Instructor
Maple Tree Cancer Alliance
03.2023 - 08.2023
Hostess
Central Diner and Grille
06.2020 - 01.2023
High School Diploma - undefined
Montour High School
Bachelor of Science (B.S) - Exercise Science
Slippery Rock University