Summary
Overview
Work History
Education
Skills
Timeline
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Amber McCall

Coldwater,KS

Summary

Resourceful Software Quality Assurance Engineer with Five years handling complete review process. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Offers detailed patch assessment and script automation to handle service delivery in rigorous always-on environments. Actively resolves technical complications during application QA testing.

Overview

8
8
years of professional experience

Work History

Software QA Engineer II

ISolved HCM
09.2018 - Current
  • Collaborated with development team to implement fixes and enhancements based on regression testing results.
  • Led the development and execution of software testing processes, resulting in a 20% increase in testing efficiency.
  • Executed comprehensive manual test cases on various applications, identifying and documenting defects with a success rate of 95%.
  • Implemented a proactive bug tracking system to streamline bug resolution process and improve overall software quality.
  • Conducted thorough analysis and root cause investigation to enhance defect resolution process, contributing to a 10% decrease in overall product defects.
  • Developed comprehensive test plans, scenarios, scripts, and procedures to ensure thorough test coverage and adherence to quality standards in a fast-paced software development environment.
  • Created and executed comprehensive testing programs to evaluate database impacts, software scenarios, regression testing, negative testing, error retests, bug retests, and usability, contributing to a 20% improvement in overall software quality.
  • Engaged in daily stand-up meetings with Agile team members to review and track progress towards sprint goals, facilitating streamlined communication and enhancing team collaboration.
  • Collaborated with the development team to enhance code quality by providing detailed analysis of errors encountered during testing phases.
  • Conducted functional, regression, integration, and acceptance testing across multiple projects.

Partner Operation Analysis

ISolvedHCM
10.2017 - 09.2018
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Worked closely with cross-functional teams to ensure the successful implementation of new processes and procedures.
  • Analyzed customer feedback surveys to identify patterns or trends for enhancing customer service experiences.
  • Evaluated existing operational processes for effectiveness and formulated actionable recommendations for enhancement.
  • Identified potential risks within the organization's operational framework and devised mitigation strategies.
  • Produced detailed reports outlining key performance indicators for senior management evaluation.
  • Devised and executed process improvement plans to optimize operational workflows, leading to heightened efficiency.
  • Offered technical support and troubleshooting guidance to promptly resolve operational issues as they arose.

Human Recourse Consultant

ADP
10.2015 - 10.2017
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
  • Managed client relationships through regular check-ins and updates on project progress.

Education

Bachelor of Science - Business Management

Appalachian State University
Boone, NC
05.2012

Skills

  • Test Documentation
  • Postman tool
  • Technical Support
  • Defect tracking
  • Software Documentation Reviews
  • Regression Testing
  • Software Development Tools: Azure, Microsoft SQL Server Management Studio
  • Performance Testing
  • Web and Mobile Application QA
  • Functional Testing
  • Team Collaboration
  • Manual Testing
  • Strong Problem Solver

Timeline

Software QA Engineer II

ISolved HCM
09.2018 - Current

Partner Operation Analysis

ISolvedHCM
10.2017 - 09.2018

Human Recourse Consultant

ADP
10.2015 - 10.2017

Bachelor of Science - Business Management

Appalachian State University

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Amber McCall