Amber McCann
Birmingham,AL
Summary
Experienced Behavioral Health Specialist with 3+ years in hospital and treatment settings, including Level 1 Trauma Center ED. Skilled in de-escalation, patient assessment, interdisciplinary collaboration, and trauma-informed care. Passionate about patient advocacy and mental wellness, with deep understanding of psychiatric disorders, therapy techniques, and social milestones. Specializes in monitoring growth and development of children and teenagers in social settings, as well as correctional behavior modification. Proven track record in building patient rapport, documenting patient history, implementing treatment plans, and providing exceptional care.
Overview
9
9
years of professional experience
Work History
Lead Psychiatric Technician
Huntsville Hospital Main
03.2023 - Current
- Conducted thorough assessments of patients'' needs, leading to more targeted interventions and better results.
- Developed strong working relationships with family members, helping them understand their loved one''s condition and progress during treatment.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in improved patient outcomes.
- Facilitated group therapy sessions that encouraged open communication among patients for enhanced healing experiences.
- Mentored new psychiatric technicians, contributing to the overall growth and success of the team.
- Kept detailed records of each patient''s progress throughout their stay, providing valuable data for future treatment decisions.
- Coordinated discharge planning with social workers, case managers, and families for seamless transitions back into community life.
- Implemented behavior modification techniques to help patients manage challenging symptoms effectively.
Emergency Department Technician
Huntsville Hospital Main
10.2022 - 03.2023
- Triaged and delivered direct patient care in a fast-paced Level 1 Trauma ER, supporting physicians and nurses in the stabilization of trauma, cardiac, and psychiatric emergencies.
- Performed clinical procedures including phlebotomy, EKGs, wound care, catheterization, vital signs, and patient monitoring.
- Assisted in medical and psychiatric emergency response, including restraint protocols and behavioral de-escalation (SAMA certified).
- Maintained accurate documentation using Epic EMR, ensuring timely communication of critical patient information.
- Collaborated with interdisciplinary teams to provide safe, compassionate care under high-pressure conditions.
Behavioral Specialist
Elk River Treatment Program
10.2022 - 08.2023
- Observe, record, and assess client behavioral tendencies.
- Devise behavioral plans and evaluate treatment effectiveness.
- Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in students.
- Consulted with school staff to address any barriers hindering the implementation of effective behavior supports.
- Interviewed patient and family to obtain psychosocial history.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Promoted a culture of respect and empathy among peers through group activities and discussions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
Surgery Scheduler and Medical Receptionist
Southern Skies Dermatology
03.2022 - 10.2023
- Analyzed trends, approved payments, and maintained records for clinical operations.
- Compiled information to keep informed on price trends and insurance processes.
- Answered telephone calls and utilized an electronic medical program.
- Participated in resource planning to ensure proper scheduling of appointments.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
AT&T Store Manager
AT&T
09.2018 - 03.2022
- Sourced and purchased services and test equipment.
- Compiled and analyzed statistical data to establish price objectives.
- Demonstrated technical equipment to increase customer understanding and satisfaction.
- Handled competitive offers to ensure market feedback implementation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrative Assistant
Emerald Coast Behavioral Hospital
10.2016 - 08.2018
- Observe, record, and assess client behavioral tendencies.
- Devise behavioral plans and evaluate treatment effectiveness.
- Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in students.
- Consulted with school staff to address any barriers hindering the implementation of effective behavior supports.
- Interviewed patient and family to obtain psychosocial history.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Promoted a culture of respect and empathy among peers through group activities and discussions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
Education
Music Education -
University of Montevallo
Montevallo, ALCollaborative Education
University of Montevallo
Montevallo, ALBachelor of Arts in Psychology -
Ashford University
05.2019
Skills
- CPR Certification
- HIPAA Certification
- Patient Preparation
- Electronic medical record management
- Data compilation and analysis
- Substance Abuse Knowledge
- Behavioral Management
- Clinical Documentation
- Family Support Coordination
- Multidisciplinary team collaboration
- Treatment management
- Patient Assessment
- Satori Alternative to Managing Aggression (SAMA)
- Mental Health Treatment Planning
Timeline
Lead Psychiatric Technician
Huntsville Hospital Main
03.2023 - Current
Emergency Department Technician
Huntsville Hospital Main
10.2022 - 03.2023
Behavioral Specialist
Elk River Treatment Program
10.2022 - 08.2023
Surgery Scheduler and Medical Receptionist
Southern Skies Dermatology
03.2022 - 10.2023
AT&T Store Manager
AT&T
09.2018 - 03.2022
Administrative Assistant
Emerald Coast Behavioral Hospital
10.2016 - 08.2018
Bachelor of Arts in Psychology -
Ashford University
Music Education -
University of Montevallo
Collaborative Education
University of Montevallo
Personal Information
Title: Behavioral Specialist
State
AL
Personal Information
Title: Behavioral Specialist
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