Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Amber McClellan

Riverside,CA

Summary

Compassionate and driven advocate with a commitment to supporting those in need, and goes the extra mile to make others feel seen and heard. Excellent interpersonal communication, and an understanding and appreciation of cultural differences. Friendly, warm, and engaging with strong team collaboration abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Advocate Coordinator

Riverside Area Rape Crisis Center
Riverside, USA
08.2024 - 08.2025
  • Provided emergency crisis response counseling services and emotional support to survivors of sexual assault, domestic violence, and child abuse, through hospital and law enforcement accompaniment.
  • Answered hotline calls during after-hours through the 24/7 hotline, providing emotional and de-escalation support, resources, and information on survivors' legal rights.
  • Coordinated after-hours advocate and volunteer schedules.
  • Coordinated the scheduling of and conducted the 40-hour Sexual Assault Training for volunteers.
  • Conducted onboarding for new volunteers.
  • Acted as a hospital liaison to ensure proper communication between advocates and nurses.
  • Maintained proper client documentation and adhered to HIPAA and child abuse reporting laws.

Program Advocate

Riverside Area Rape Crisis Center
Riverside, USA
02.2023 - 08.2024
  • Provided emergency crisis response and emotional support services to survivors of sexual assault and domestic violence through hospital, law enforcement, and court accompaniment.
  • Answered administrative and survivor hotline calls during office hours, providing emotional and de-escalation support, resources, and information on survivors' legal rights.
  • Conducted ongoing case management with survivors to provide emotional support, information on their rights and legal processes, and basic needs intervention, including proper linkage to resources.
  • Delegated and assigned cases to other staff, and ensured that advocacy and inclusive care are being provided to survivors in a timely manner.
  • Maintained accurate and timely documentation of client data, and adhered to HIPAA and child abuse reporting laws.
  • Assisted survivors with filling out temporary restraining orders and guided them through the restraining order court process.

Administrative Assistance

Riverside Area Rape Crisis Center
Riverside, USA
02.2022 - 02.2023
  • Provided emergency crisis response services and emotional support to survivors of sexual assault, domestic violence, and child abuse through hospital and law enforcement accompaniment.
  • I answered administrative and survivor hotline calls during office hours, providing emotional and de-escalation support, resources, and information on survivors' legal rights.
  • Scheduled orientations and interviews on behalf of the Volunteer Coordinator.
  • Assisted the Client Care Services Manager with overseeing the counseling waitlist and contacting clients for counseling.
  • Kept track of office inventory and ensured all necessary items were ready for survivors.
  • Maintained proper client documentation and adhered to HIPAA and child abuse reporting laws.

Education

High School Degree -

Martin Luther King Jr. High School
Riverside
01.2014

Some College (No Degree) - Sociology

Moreno Valley College
16130 Lasselle St, Moreno Valley, CA 92551

Skills

  • Crisis intervention
  • Victim advocacy
  • Case management
  • Volunteer coordination
  • Collaboration with agencies
  • Conflict resolution
  • Active listening
  • Time management
  • Case preparation
  • Research skills
  • Adaptability and flexibility
  • Database maintenance
  • Cultural and diversity awareness

Certification

  • 40-Hour Sexual Assault Advocacy Training
  • 40-Hour Human Trafficking Advocacy Training
  • 40-Hour Domestic Violence Advocacy Training

Accomplishments

  • Advocate of the Year (RARCC, 2025)

References

References available upon request.

Timeline

Advocate Coordinator

Riverside Area Rape Crisis Center
08.2024 - 08.2025

Program Advocate

Riverside Area Rape Crisis Center
02.2023 - 08.2024

Administrative Assistance

Riverside Area Rape Crisis Center
02.2022 - 02.2023

High School Degree -

Martin Luther King Jr. High School

Some College (No Degree) - Sociology

Moreno Valley College

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