Amber McClendon
Sheffield ,AL
Summary
Dynamic Drive Thru Operator with a proven track record at Michelle Matthews, excelling in customer service and cash handling. Recognized for enhancing order accuracy and fostering teamwork during peak hours. Skilled in food safety and sanitation, consistently maintaining cleanliness standards while delivering a friendly and efficient service experience. I was in various clubs throughout school such as the B.I.O.N.I.C. Club, student council, mathletes, music club, STEM, DECA, and Key Club.
Overview
3
3
years of professional experience
Work History
Drive Thru Operator
Michelle Matthews
Douglasville, GA
01.2023 - 10.2025
- Operated drive-thru communication systems to ensure efficient order taking and customer interaction.
- Maintained cleanliness and organization of work area to adhere to health and safety standards.
- Assisted customers with menu selections, providing information on special promotions and meal options.
- Processed transactions accurately using point-of-sale systems for timely service delivery.
- Collaborated with team members to streamline workflow during peak hours for enhanced efficiency.
- Followed standard operating procedures to ensure consistent food quality and presentation in orders.
- Engaged with customers to gather feedback, enhancing overall service experience and satisfaction levels.
- Learned company policies and procedures quickly, adapting to fast-paced environments effectively.
- Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
- Trained new drive-thru operators on company policies and procedures, contributing to a well-prepared workforce.
- Maximized order accuracy by repeating orders back to customers before finalizing their transaction.
- Participated in regular team meetings to discuss areas for improvement and share best practices, fostering a collaborative work culture.
- Operated and maintained food and drink equipment and cash register properly and safely to prevent costly malfunctions.
- Worked closely with management to implement operational improvements and address customer feedback, demonstrating commitment to continuous growth and development.
- Maintained cleanliness of the drive-thru area, promoting a positive image of the establishment.
- Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
- Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or timeliness of service delivery.
- Supported other team members during busy shifts by stepping in when necessary, demonstrating flexibility and adaptability within the workplace environment.
Education
High School Diploma -
Northwest Shoals CC
Muscle Shoals, ALSkills
- Patience and empathy
- Cleanliness standards
- Food safety awareness
- Cash handling expertise
- Drive-thru equipment operation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Cleaning and sanitation
- Excellent communication
- Taking and preparing orders
- Reliable and punctual
- Food handling safety
- Cash handling
- Safe food handling
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Spanish
Limited Working
Timeline
Drive Thru Operator
Michelle Matthews
01.2023 - 10.2025
High School Diploma -
Northwest Shoals CC