Summary
Overview
Work History
Education
Skills
Certification
CPR Certified
Timeline
Generic

Amber McCue

St, Petersburg,FL

Summary

Dynamic professional with a proven track record at Cracker Barrel Old Country Store, excelling in guest relations and team leadership. Recognized for enhancing customer satisfaction and training staff to improve efficiency. Strong problem-solving skills complemented by exceptional communication abilities, fostering a collaborative environment that drives success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Hostess Trainer

Cracker Barrell Old Country Store
10.2023 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Improved team communication by implementing a weekly meeting to address concerns and share updates.

Hostess Trainer

Another Broken Egg Cafe
06.2017 - 06.2019
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Planned and executed promotions and special events in close collaboration with management.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

National Talent Director

Barbizon Modeling School and Agency
11.2013 - 01.2015
  • Enhanced talent acquisition strategies by implementing innovative recruiting techniques.
  • Developed talent pipelines to ensure continuous access to qualified candidates.
  • Collaborated with department heads to identify staffing needs and align talent strategies.
  • Increased candidate engagement with effective communication and personalized outreach.
  • Conducted market research to stay informed about industry trends and competitive salaries.

Manager

Tan-A-Cabana Tanning and Hair Salon
10.2007 - 03.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Central High School
Cheyenne, WY
04-2005

No Degree - Dental Assisting

Dental Assisting Institute Inc.
St. Petersburg, FL
04-2025

Skills

  • Exceptional communication
  • Guest relations
  • Task delegation
  • Employee scheduling
  • Strong leadership
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Reliability

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Leadership Development Program Certificate – Dale Carnegie Training or similar institutions.
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.

CPR Certified

I got my CPR certification in March of 2025.

Timeline

Hostess Trainer

Cracker Barrell Old Country Store
10.2023 - Current

Hostess Trainer

Another Broken Egg Cafe
06.2017 - 06.2019

National Talent Director

Barbizon Modeling School and Agency
11.2013 - 01.2015

Manager

Tan-A-Cabana Tanning and Hair Salon
10.2007 - 03.2010

High School Diploma -

Central High School

No Degree - Dental Assisting

Dental Assisting Institute Inc.

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Amber McCue