Hi, I’m
Sabina Magana
Tampa,FL
Summary
As a military wife, my career aspirations have often taken a backseat to the demands of my husband's service in the Marines. Frequent relocations and deployments have made consistent employment challenging, limiting my ability to build a traditional career path. However, with our daughter starting school in the fall, I am eager to re-enter the workforce and dedicate myself to finding meaningful employment.
I am now ready to focus on my professional growth and contribute my skills and experiences to a new role. This transition marks a significant opportunity for me to redefine my purpose and achieve personal fulfillment through a career that complements my family life.
I am enthusiastic about the prospect of joining a dynamic team and making a positive impact, bringing a unique perspective shaped by the resilience and adaptability gained through my experiences as a military spouse. I'm excited to find my purpose again.
Overview
7
years of professional experience
Work History
Texas Roadhouse Restaurant
Hostess Trainer
10.2022 - 12.2024
Job overview
- Assisted in training new host staff on service protocols and customer interaction standards.
- Supported team by learning seating arrangements and managing guest flow efficiently.
- Observed and reported on service quality to ensure consistency and guest satisfaction.
- Collaborated with front-of-house staff to enhance communication and teamwork during peak hours.
- Maintained cleanliness and organization of waiting area, contributing to positive first impressions.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
- Increased table turnover rate with efficient management of waiting list and timely followups.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Utilized handheld radio communication devices and tablet technology to facilitate efficient team coordination and training initiatives
Nervous Nellies
Head Hostess
09.2017 - 12.2018
Job overview
- Managed seating plans to optimize guest flow and minimize wait times.
- Trained and mentored new host staff, enhancing team performance and service quality.
- Coordinated with kitchen and waitstaff to ensure timely service delivery during peak hours.
- Developed and implemented processes to improve guest reservation management efficiency.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Cypress Lake High SchoolFort Myers, FL
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Reliability
- Reservation management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking ability
- Organizational skills
- Team collaboration
- Active listening
- Verbal and written communication
- Effective communication
- Task prioritization
- Worker training
- Greeting and seating guests
- Work area inspection
- Sanitation standards
- Conflict resolution
- Professionalism
- Interpersonal communication
- Staff training
- Food safety understanding
- Opening and closing procedures
- Inventory control
- Continuous improvement
- Adaptability
- Written communication
- Work station assignments
- Customer retention
- Equipment maintenance
- Schedule coordination
- Problem-solving aptitude
- Equipment inspection
- Table setting
- Process monitoring and improvement
Languages
Russian
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementFlexible work hoursWork-life balanceCompany CultureHealthcare benefitsTimeline
Hostess Trainer
Texas Roadhouse Restaurant
10.2022 - 12.2024
Head Hostess
Nervous Nellies
09.2017 - 12.2018
Cypress Lake High School
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