AMBER MCGOWAN
Brandon,MS
Summary
Experienced professional with a strong background in customer service and public interaction. Proven ability to listen actively and respond effectively to customer needs. Skilled communicator with a commitment to professionalism and customer satisfaction. Demonstrated success in persuasive communication and analytical problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Tech I
University of Mississippi Medical Center
Jackson, MS
09.2018 - Current
- Ensured accurate documentation of medication deliveries to nursing station.
- Promptly reported any discrepancies in medication ordering or filling to pharmacist.
- Retrieved medications from shelves per physician orders for review by pharmacists.
- Prepared sterile solutions from diverse medications for physician application.
- Achieved proper filling and labeling of syringes with prescribed medications.
- Efficiently restocked medication management machines to prevent shortages.
- Consistently adhered to hospital policies and procedures in all operations.
- Oversaw daily medication fills to facilitate adherence schedules for patients.
Certified Pharmacy Technician
Wal-Mart Pharmacy
Canton, MS
07.2016 - 11.2024
- Supported pharmacological services through medication assembly, stocking, and distribution.
- Maintained prescription records by accurately recording and filing documents.
- Monitored inventory levels while sorting, stocking, and labeling medications.
- Addressed queries from patients and healthcare providers, escalating complex requests to the Pharmacist.
- Complied with safety regulations by ensuring cleanliness through equipment sterilization.
- Electronically processed prescriptions to ensure all details were precise and complete.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Executed clerical responsibilities such as phone answering, paperwork filing, and insurance claims processing.
- Answered questions from customers regarding insurance coverage eligibility requirements.
Certified Pharmacy Technician
Sam's Club Pharmacy
Pearl, MS
10.2015 - 07.2016
- Assembled, stocked, and distributed medications in support of pharmacological services.
- Maintained accurate records by recording and filing prescriptions.
- Sorted, stocked, labeled medications, and monitored inventory levels.
- Responded to requests from patients and healthcare providers, addressing inquiries and referring to Pharmacist.
- Ensured compliance with regulations by sterilizing equipment and maintaining clean pharmacy environment.
- Processed prescriptions electronically, verifying accuracy and completeness of all information.
- Resolved insurance issues while operating cash register efficiently.
- Executed clerical tasks including phone management, paperwork filing, and processing insurance claims.
Certified Pharmacy Technician
CVS Pharmacy
Richland, MS
01.2012 - 03.2016
- Facilitated pharmacological services by assembling, stocking, and distributing medications efficiently.
- Managed prescription records through diligent recording and filing practices.
- Ensured optimal inventory levels by sorting, labeling, and restocking medications regularly.
- Addressed requests from patients and healthcare providers, offering guidance and referrals to Pharmacist when necessary.
- Maintained pharmacy safety standards by adhering to regulations and sterilizing work surfaces.
- Accurately processed electronic prescriptions while verifying complete patient information.
- Handled insurance inquiries and operated cash register for seamless transactions.
- Conducted clerical tasks such as phone management, filing documentation, and handling insurance claims.
Pharmacy Technician
St. Dominic's Hospital
Jackson, MS
10.2009 - 03.2010
- Ensured accurate documentation during medication deliveries to nursing stations.
- Prepared sterile solutions from various forms of medication for administration by healthcare staff.
- Managed daily medication filling for patients in accordance with hospital guidelines.
- Restocked medication management machines, maintaining effective supply levels.
- Filled syringes with prescribed medications and labeled them correctly.
- Complied with all hospital policies and procedures throughout medication handling processes.
- Delivered medications promptly to improve patient outcomes.
Customer Service Representative
Prevalence Health
Jackson, MS
09.2008 - 06.2009
- Facilitated medication orders to ensure timely shipping to mail order patients.
- Conducted clerical duties such as managing phone calls, filing documents, and processing claims.
- Handled incoming calls from participants concerning medications.
- Maintained accurate documentation of participant inquiries during calls.
- Provided consistent quality customer service on each call received.
Pharmacy Technician
Walgreen's
Jackson, MS
02.2006 - 06.2009
- Assembled, stocked, and distributed medications to support pharmacological services.
- Maintained accurate records by filing prescriptions and processing insurance claims.
- Sorted, stocked, and labeled medications while monitoring inventory levels.
- Responded to inquiries from patients and healthcare providers, directing complex questions to Pharmacist.
- Complied with regulations and procedures to ensure cleanliness and safety in the pharmacy.
- Processed prescriptions electronically, confirming accuracy of all information.
- Resolved insurance issues efficiently while operating the cash register.
- Performed clerical tasks including answering phones and filing paperwork.
Education
Bachlors Degree - Healthcare Administration
Purdue Global University
West Lafayette, IN10.2025
High School Diploma -
Jim Hill High School
Jackson, M.S.05.2005
Certification
- PTCB Certification
- 2015-11-14
Timeline
Pharmacy Tech I
University of Mississippi Medical Center
09.2018 - Current
Certified Pharmacy Technician
Wal-Mart Pharmacy
07.2016 - 11.2024
Certified Pharmacy Technician
Sam's Club Pharmacy
10.2015 - 07.2016
Certified Pharmacy Technician
CVS Pharmacy
01.2012 - 03.2016
Pharmacy Technician
St. Dominic's Hospital
10.2009 - 03.2010
Customer Service Representative
Prevalence Health
09.2008 - 06.2009
Pharmacy Technician
Walgreen's
02.2006 - 06.2009
Bachlors Degree - Healthcare Administration
Purdue Global University
High School Diploma -
Jim Hill High School
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