Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMBER MCKINLAY

Prosser,WA

Summary

Customer service expert who identifies the customers needs and delivers effective solutions to problems. Committed to providing high quality customer service to create a positive experience. Personable and professional under pressure.

Overview

22
22
years of professional experience

Work History

Sales Associate

Sister to Sister
Prosser, WA
08.2022 - Current
  • Serve customers bakery and savory items when ordered
  • Fill the bakery throughout the day
  • Provide excellent customer service
  • Handle cash for customers transactions
  • Pricing and stocking products
  • Organize backstock
  • Maintain a clean sales floor
  • Help customers put gifts together
  • Tracking inventory

Financial Concierge

Washington Trust Bank
Kennewick, WA
03.2017 - 04.2019

Perform accurate teller duties such as deposits, withdrawals, cashing checks etc

  • Assist customers with advanced requests such as stop payments, disputes, cash advances, online banking enrollment, and update account information when needed
  • Assist Customer Service Manager with monthly certifications
  • Provide superior customer service in order to grow customer relationships and assist with every day needs such as inquiries and new products, including doing customer follow up calls and answering incoming calls, and clerical work
  • Open consumer and business accounts for customers
  • Performs wire transfers
  • Take credit applications for customers
  • Order cash weekly for branch and Perform Vault Teller duties

Floating Universal Banker

Bank Of The West
Pasco, WA
11.2012 - 03.2017
  • Perform accurate teller duties such as deposits, withdrawals, cashing checks etc
  • Assist customers with advanced requests such as stop payments, disputes, cash advances, online banking enrollment, and update account information
  • Assist Customer Service Manager with monthly certifications
  • Provide superior customer service in order to grow customer relationships and assist with every day needs such as inquiries and new products, including doing customer follow up calls and answering incoming calls, and clerical work
  • Performs Supervisor overrides when needed.

Children's Section Head

Fred Meyers
Richland, WA
05.2005 - 11.2012
  • Helped customers find outfits that they were looking for by assisting to locate sizes, calling other stores, and offering sale options. Handling cash for customer's purchases while on the sales floor
  • Tracking inventory, stocking freight, setting the weekly advertisement, maintaining clean dressing rooms and maintaining a clean sales floor.

Customer Service Cashier

Taco Bell
Kennewick, WA
08.2003 - 05.2005
  • Took orders from lobby and drive through, and balanced the till at the end of shift
  • Clean and maintained the lobby

Education

High School Diploma - General Studies

Kamiakin High School
Kennewick, WA
06.2005

Skills

  • Persistent attention to detail
  • Strong time management skills which can be seen in my ability to prioritize
  • Basic knowledge of Microsoft Office
  • 10 Key skills
  • 20 years of customer service
  • 7 years of banking experience
  • 20 years experience in cash handing

Timeline

Sales Associate

Sister to Sister
08.2022 - Current

Financial Concierge

Washington Trust Bank
03.2017 - 04.2019

Floating Universal Banker

Bank Of The West
11.2012 - 03.2017

Children's Section Head

Fred Meyers
05.2005 - 11.2012

Customer Service Cashier

Taco Bell
08.2003 - 05.2005

High School Diploma - General Studies

Kamiakin High School