Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
Generic

Amber McLeod

Calera,Alabama

Summary

To continue learning and gaining experience from all resources available. Bring a positive attitude and strong leadership skills that will encourage those around me, and lift them up. Skilled Payment Services Specialist with background in managing high-volume transactions, ensuring regulatory compliance and enhancing customer satisfaction. Strengths include adept risk management, effective communication skills and strong knowledge of payment systems technologies. Positive impact made in previous roles by streamlining payment processes and improving transaction efficiency.

Overview

6
6
years of professional experience

Work History

Payment service specialist

Vulcan Materials Company
07.2023 - Current
  • Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.

Head Cashier

Lowe’s
04.2019 - 11.2021
  • Trained team members on a brand-new system, shared ideas, and implemented them with our procedures.
  • When I was a head cashier, I led the cashiers by example. Understanding their roles, I was able to step in when needed.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Assisted other departments when needed by providing additional support during busy periods.

Clinical Administration

Medical West
03.2019 - 11.2021
  • At Medical West I inspired my teammates to give their best to our patients and trained them when they needed help learning the system and procedures.

Education

MBA - Business Administration

American Intercontinental University
Chandler, AZ
06.2025

Skills

  • Proficient in communication, adaptability
  • Proficient problem solving
  • Proficient time management
  • Proficient electronic payments
  • Proficient multitasking and organization
  • Proficient billing software
  • Proficient research and due diligence

References

Available upon request.

Leadership Experience

A great leader leads by example. Though I do not have direct reports at VMC or did I have any at Medical West; a leader can lead without knowing who is following them.

Timeline

Payment service specialist

Vulcan Materials Company
07.2023 - Current

Head Cashier

Lowe’s
04.2019 - 11.2021

Clinical Administration

Medical West
03.2019 - 11.2021

MBA - Business Administration

American Intercontinental University

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