Amber McMullen
Amity,OR
Summary
Dynamic and compassionate professional with a proven track record at Jefferson Lodge Memory Care, adapt in patient care and vital sign monitoring. Excelled in providing emotional support and leveraging excellent communication skills to enhance patient satisfaction. Demonstrated organizational skills and a commitment to improving healthcare outcomes through effective teamwork and collaboration.
Overview
2025
2025
years of professional experience
Work History
Med Aide/Caregiver
Jefferson Lodge Memory Care
- Demonstrated exceptional organizational skills by coordinating multiple patient appointments and facilitating necessary followups.
- Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth clinic operations.
- Monitored vital signs regularly for early detection of changes or potential complications requiring intervention from the healthcare team.
- Improved patient comfort by providing compassionate care and addressing individual needs.
- Facilitated communication between patients and medical professionals, ensuring clear understanding of treatment plans.
- Guided patients through their healthcare experience by answering questions, offering support, and fostering trust throughout their visit.
- Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space..
MANAGER/BARISTA
Amity Coffee Town
06.2016 - 11.2024
- Interviewed and trained new employees on business policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages and service.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily business operations as manager.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the business.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Cleaned counters, machines, utensils and stocked daily. As well as maintaining product and ordering supplies.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Tasting Room Associate
Brooks Winery
04.2017 - 06.2018
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
- Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
- Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
- Managed tasting room inventory.
- Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.
- Fostered lasting relationships with customers by maintaining excellent communication and follow-up skills.
- Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
- Assisted in planning and executing special events, creating memorable experiences for attendees.
- Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
- Developed strong rapport with customers and created positive impression of business.
Member Service Representative/ Supervisor
OnPoint Community Credit Union
Salem, OR
06.2018 - 07.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies, regulations and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated and engaged customers with new bank products and services.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Chemeketa Community College
McMinnville, ORDiploma -
Perrydale High School
Amity06.2013
Skills
- Patient care
- Patient charting
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
- Compliance awareness
- Computer skills
- Customer service
- Customer service excellence
- Money handling
- Verbal and written communication
- Customer relations
- Phone etiquette
Timeline
Member Service Representative/ Supervisor
OnPoint Community Credit Union
06.2018 - 07.2021
Tasting Room Associate
Brooks Winery
04.2017 - 06.2018
MANAGER/BARISTA
Amity Coffee Town
06.2016 - 11.2024
Med Aide/Caregiver
Jefferson Lodge Memory Care
Chemeketa Community College
Diploma -
Perrydale High School