Katy Armand
Mesquite,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Med Aide/Caregiver
Long Creek Assisted Living & Memory Care Facility
Sunnyvale, TX
09.2022 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Truck Driver
Federal Express/Blackburn Logistics, INC
Fort Worth, TX
02.2012 - Current
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
Medical Records Prep/Scanner Technician
Northside Hospital Atlanta
Atlanta, GA
07.2002 - 07.2009
- Analyzed medical records to ensure accuracy and completeness of information.
- Verified accuracy of patient data entered into the electronic health record system.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Case Management Assistant
Northside Hospital Atlanta
Atlanta, GA
07.2001 - 07.2002
- Assisted in the development and implementation of case management plans to ensure clients' needs were met.
- Researched, identified, and referred clients to appropriate community resources.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed daily operations of the reception area including answering phones, responding to emails and filing paperwork.
- Provided administrative support to physicians, nurses and other health care professionals.
- Counseled clients on available resources within the community that could help meet their needs.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
Education
Truck Driver Certification - OTR Trucking/triples & Doubles Endorsements
Katlaw Truck Driving School
Austell, GA01-2011
Some College (No Degree) -
Bauder College
Atlanta, GA01-2008
Medical Assistant Certificate - Medical Assisting
Medix School Of Medicine
Smyrna, GA03-1991
Skills
- Patient Monitoring
- Compassionate Care
- Policy Implementation
- Records Maintenance
- Data Entry
- Diplomatic Communication
- Telephone Etiquette
- Customer Relations
- Recordkeeping Strengths
- Medical Terminology Knowledge
- Class A Commercial Driver'S License
- Vital signs monitoring
- Phlebotomy
- Insurance Verification
- Team management and supervision
- Clinical Documentation
- Customer Service
- Conversant in Spanish
Timeline
Med Aide/Caregiver
Long Creek Assisted Living & Memory Care Facility
09.2022 - Current
Truck Driver
Federal Express/Blackburn Logistics, INC
02.2012 - Current
Medical Records Prep/Scanner Technician
Northside Hospital Atlanta
07.2002 - 07.2009
Case Management Assistant
Northside Hospital Atlanta
07.2001 - 07.2002
Truck Driver Certification - OTR Trucking/triples & Doubles Endorsements
Katlaw Truck Driving School
Some College (No Degree) -
Bauder College
Medical Assistant Certificate - Medical Assisting
Medix School Of Medicine
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