Amber Medina
Summary
Proactive professional with extensive experience in client management and operational coordination. Skilled in optimizing workflows and ensuring efficient service. Demonstrates ability to communicate effectively and resolve issues promptly, contributing to enhanced client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
SLWIC
Somerton
09.2025 - 03.2026
- Facilitate regular meetings with patients and stakeholders to monitor progress and adjust strategies as necessary to achieve desired outcomes.
- Develop comprehensive care plans tailored to individual client needs, ensuring effective coordination of services and resources.
- Managed a caseload of up to 100 clients, prioritizing tasks and effectively balancing competing demands in a fast-paced environment.
- Participated in ongoing professional development to stay current with industry trends and best practices in case management.
Shift Supervisor
SOSi
Yuma
06.2022 - 03.2025
- Organize workflow for 35 CBP Contracting Processing Coordinators, coordinate workflow alongside CBP Watch Commander and Special Operations Supervisor, keep inventory of Property Room, monitor employee productivity, plan, organize staff on shift, receive complaints and resolve problems, maintain timekeeping and personnel records, prepare and submit staff performance reports, compile and send reports to management, maintain appropriate records of staff performance and provide any coaching.
BHT
New Hope of Arizona
Yuma
05.2021 - 10.2021
- Monitor members behaviors and activities and make report, coordinate and facilitate members social and recreational activities, transport members to outside social and scheduled activities, provide treatment that promotes members rights, dignity, independence, strengths, privacy, assisting members improve social skills, self-care, and independent living skills, recognize symptoms of mental disorders, personality disorders and substance abuse, provide members with mentoring, behavior coaching and respite services, provide therapeutic services and follow treatment plan goals.
BHPP
Horizon Health and Wellness
Yuma
08.2020 - 05.2021
- Administer breathalyzer and specimen collection, de-escalate situations, apply restraints in seclusion as last resort, intake new members and do admission procedures and documentation, daily documentation on computer about members behaviors and activities with accuracy and speed, take daily vitals, monitored patients physical and emotional well-being and reported to medical staff, provided personal care to mentally ill, emotionally disturbed, observed and influenced patients behavior, communicating and interacting with them, encouraged patients to develop work skills, developed and taught strategies to promote client wellness and independence, participate in member activities and conduct member group sessions.
Server
Adecco Staffing Cirque Du Soleil
Phoenix
02.2019 - 04.2019
Family Readiness Assistant (Volunteer)
USMC 1ST Recruit Training Battalion
Beaufort
12.2017 - 02.2019
- The mission of a FRA is to work with the Family Readiness Officer to train and prepare every Marine and their family to ensure optimum resiliency when faced with life cycle events. I assisted Marines to prepare themselves and their families to successfully balance the rigors of the military mission, life, and career events. Through training I was able to obtain the required knowledge to mentor, promote mentorship and provide unit structure.
Facility Attendant
Omni Health and Fitness
Beaufort
12.2017 - 10.2018
Lifeguard
Aquatics Semper Fit
Jacksonville
04.2014 - 08.2014
Education
Behavioral Health Technician -
RCFBH College of Health Careers
Somerton, AZ 10.2025 - 12.2025
Adult High School Diploma - English
Coastal Carolina Community College
01.2016 - 05.2016
Skills
- Finger Print Clearance
- Willing to Travel
- Adaptable in The Work Place
- Positive and Assertive Demeanor
- Calm and Patient
- Excellent Customer Service
- Time Management Proficient
- Supportive Attitude
- Leadership Skills
- Experience with Mental Health
- Microsoft Office Programs
- Great Communication Skills
- Encouraging and Motivated Demeanor
Certification
- CPR
- BLS
- Armed Guard Card
Hobbies and Interests
- Running
- Hiking
- Coffee
Languages
Spanish
Timeline
Behavioral Health Technician -
RCFBH College of Health Careers
10.2025 - 12.2025
Case Manager
SLWIC
09.2025 - 03.2026
Shift Supervisor
SOSi
06.2022 - 03.2025
BHT
New Hope of Arizona
05.2021 - 10.2021
BHPP
Horizon Health and Wellness
08.2020 - 05.2021
Server
Adecco Staffing Cirque Du Soleil
02.2019 - 04.2019
Family Readiness Assistant (Volunteer)
USMC 1ST Recruit Training Battalion
12.2017 - 02.2019
Facility Attendant
Omni Health and Fitness
12.2017 - 10.2018
Adult High School Diploma - English
Coastal Carolina Community College
01.2016 - 05.2016
Lifeguard
Aquatics Semper Fit
04.2014 - 08.2014