Nicollette Winters

• Monitored playtime to prevent overuse of technology, television or other detrimental influences.
• Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
• Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
• Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
• Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
• Administered medication and minor first aid to sick and injured children.
• Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
• Prepared healthy and well balanced meals and snacks for children.
• Promoted good behaviors by using positive reinforcement methods.
• Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
• Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
• Regulated children's schedules to balance rest, learning and play.
• Minimized TV and mobile device time by engaging children with games and reading books.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
• Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
• Sparked creativity and imagination by helping children discover new things each day.

• Stayed current on toy and child-related recalls and safety warnings.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Created nurturing, safe environments to promote emotional, social and intellectual growth.
• Regulated children's schedules to balance rest, learning and play.
• Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
• Followed routines to foster stability and structure in children's lives during parental absences.
• Provided safe transportation to and from activities and events.
• Tended to children's general needs while providing supervision for safety in day-to-day activities.
• Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
• Helped children discover enrichment activities to inspire imagination and creativity.
• Interacted positively with children to promote mental and emotional development.
• Engaged children with games and puzzles to promote mental development and enjoyment.
• Assisted children with completing homework and special assignments to improve academic performance.
• Minimized TV and mobile device time by engaging children with games and physical books.
• Cooked nutritious meals to promote healthy diet and nutrition.
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
• Participated in hands-on learning activities with children incorporating art.
• Encouraged safe, positive behavior by redirecting children to take positive action.
• Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
• Posted parents' contact information and first responder phone numbers in case of emergency situations.
• Observed children during snack time to prevent choking.
• Took children to Doctors and dentist appointments.
• Booked classes and appointments for children.
• Traveled with family to California twice where I provided full time care.
• Woke children up in the morning and put them to bed.
• I worked 13.5 hr shifts and alternated with another full time nanny.

• Part time nanny to 1 and half yr old and 12 yr old.

• Company Overview: Absolute Hcbs is a company where caregivers work with children with disabilities.
• Absolute Hcbs is a company where caregivers work with children with disabilities.

• Regulated children's schedules to balance rest, learning and play.

• Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
• Created and implemented developmentally appropriate curriculum addressing all learning styles.
• Enhanced sensory abilities by giving children access to numerous textures and shapes.
• Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
• Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
• Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
• Maintained daily records of individual activities, behaviors, meals and naps.

• Mother helper/nanny to twin toddlers.

Account Manager | Alorica, Tempe, Arizona

2014 – 2018

As an Account Manager at Alorica, I played a vital role in providing exceptional customer service and driving sales for DirecTV. My primary responsibilities included:

- Preserving customer relationships by addressing inquiries, resolving issues, and ensuring a positive customer experience.

- Utilizing persuasive communication skills to promote and sell DirecTV products, contributing to the overall growth of the company.

- Excelling in a high-pressure call center environment, achieving recognition as the top saleswoman within the team by consistently breaking sales records, including the highest number of sales made in a single day.

- Collaborating with team members to develop strategies for improving sales performance and enhancing customer satisfaction.

- Maintaining an in-depth knowledge of DirecTV offerings to effectively communicate benefits and tailor solutions to meet customer needs.

My tenure at Alorica not only honed my sales and customer service skills but also instilled a deep understanding of the importance of building and maintaining customer loyalty in a competitive industry.

• Partime nanny for a girl from when she was 2-6 yrs old, and her new infant daughter.

• Nanny to 3 yr old girl and 11 yr old boy.

• Caregiver to 9 yr old with autism, caregiver to 11 yr old with cerebral palsy, caregiver to 18 yr old with autism.

• Company Overview: Casey Miller owns SWIHA and SWINA schools where she provided me with a scholarship my family is still close with them.
• Casey Miller owns SWIHA and SWINA schools where she provided me with a scholarship my family is still close with them.
• Nanny to 2 year old granddaughter of Casey until family moved to Tucson.