Amber Menendez
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated administrative and chair side professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical and hands on tasks to offer staff support. Responsible, punctual and productive professional.
Driven with experience as primary point of escalation for high-level patient questions, needs, wants and complaints. Passionate about delivering superior interactions with patients by hearing issues, requirements and requests to provide first-class customized solutions.
Talented Dental Assistant with 11 years of experience working with dental staff to treat patients. Expert at creating and maintaining clean and sterile environments. Qualified in instrument transfer, chairside procedure, taking and pouring impressions, fluoride delivery. Efficient and precise in chairside dental assisting and outstanding ability in preparing x-rays before examination or performance of dental procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager
Carolina Dentist
01.2023 - Current
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Supervised and led team of dental hygienists and support staff of 25.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Dental Assistant
Carolinas Dentist
06.2015 - 12.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery for over 10 years.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Invisalign bonding and de-bonding
- Used Open Dental to document and maintain patient information and health background.
- HIPPA/OSHA officer
- Lead dental assistant for 8 years.
Laboratory Technician
Dental Works
02.2011 - 05.2015
- Performed routine lab and department maintenance to keep area clean and orderly.
- Operated basic laboratory equipment.
- Documented information by maintaining daily logs and equipment record books.
- Trained new associates in laboratory procedures and standards.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Oversaw items in inventory and reordered before supplies diminished.
- Wax Up's
- Processing dentures
- Repairs
- Fabrication of Night guards, bleaching trays, retainers, hard/soft relines.
- Making adjustments to partials dentures.
- PVS and Alginate Impressions
- Pouring up models
- Preparation and resetting of articulators
Education
Dental Staff Institute
Charlotte, NCHigh School Diploma -
Lincoln Academy
Fayetteville, NC04.2012
Skills
- Patient Care Standards
- Customer Service
- Insurance Billing
- Advising and Educating Patients
- Insurance Verification
- Office Opening and Closing
- Patient Flow Management
- Front Office Management
- Payment Processing
- Billing Procedures
- Financial Plan Options
- Treatment Room Preparation
- iTero Scanning
- Invisalign Bonding and De-Bonding
- Temporary Restorations
- Supply Ordering
- Appointment Scheduling
- Dental Radiography
- HIPPA and OSHA Officer
- Cerec Scanning and Working Milling Unit
- Appliance Fitting and Adjustment
- Denture and Partial Adjustments
- Restorative and Oral Surgery Dentistry
- Sending NEA's
Additional Information
- Volunteered at care clinic
-Have been to multiple seminars and training for Invisalign bonding and Debonding.
Certification
- Certified Dental Assistant
- Dental Radiography
- Infection Control
- Coronal Polishing
- CPR
- OSHA
Timeline
Assistant Practice Manager
Carolina Dentist
01.2023 - Current
Dental Assistant
Carolinas Dentist
06.2015 - 12.2022
Laboratory Technician
Dental Works
02.2011 - 05.2015
Dental Staff Institute
High School Diploma -
Lincoln Academy
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