Antonella Montiverdi
Sutton,MA
Summary
Dedicated individual seeking to contribute to customer service excellence and sales support by applying extensive understanding of business operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager
Medi Tresse
Wellesley, MA
11.2015 - Current
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Organize and schedule meetings and appointments
- Partner with HR to maintain office policies as necessary
- Organize office operations and procedures
- Coordinate with IT department on all office equipment
- Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Provide general support to visitors
- Responsible for creating PowerPoint slides and making presentations
- Manage executives' schedules, calendars and appointments
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
Waitress/Bartender
Calabria Ristorante
01.2007 - Current
- Ensured provision of service in terms of order accuracy and time management
- Interview, hire and train personnel to work in restaurant environment
- Ensure smooth coordination between the back and front-end activities
- Monitor procurement, storage, preparation, cooking, handling and serving food
Account Executive Contract Recruiter
MSG Staffing
07.2015 - 11.2015
- Source for candidates to fulfill temporary and permanent staff requests and ensuring applicable agreements are created and up to date
- Create marketing pieces for Talent delivery email
- Connect with candidates by phone and email to actively recruit for active job orders and for future needs
- Maintain Staffing Software for candidate entry
Receptionist
Adesso Hair Salon
01.2002 - 01.2007
- Performed basic customer service function such as maintain appointments, coordinate maintenance of the front desk, equipment, furniture, lighting
- Knowledge base of products and daily interaction with sales vendors
Education
Associates - Business
Quinsigamond Community College
Worcester, MA01.2015
High School Diploma - Communication
ST. Peter
Worcester, MA01.2002
Skills
- Assisted in identifying and engaging potential candidates for various roles Supported recruitment efforts by sourcing resumes and conducting initial screenings Collaborated with hiring managers to understand staffing needs and job requirements
- Spearheaded recruitment initiatives to attract top talent
- Assisted in maintaining compliance with OSHA regulations Supported safety training initiatives for team members Helped identify and mitigate workplace hazards
- Executed comprehensive accounting functions, ensuring accuracy and compliance with financial regulations
- Executed transcription of audio recordings with precision and attention to detail
- Leveraged advanced computer skills to enhance operational efficiency
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling
- Assisted in organizing events by coordinating logistics and managing schedules Supported teams in executing event plans to meet objectives Collaborated with vendors to ensure smooth operations during events
- Assisted in coding procedures for accurate billing and documentation Supported healthcare teams in understanding CPT coding guidelines Contributed to maintaining compliance with coding standards
- Surpassed sales targets through strategic planning and execution
- Assisted in recruitment processes by screening resumes and scheduling interviews Supported onboarding activities for new hires to ensure smooth transitions Provided administrative support to HR team in maintaining employee records
- Oversaw team operations and ensured adherence to organizational standards
- Assisted customers in selecting beverages and cocktails Maintained cleanliness and organization of bar area Supported team members in delivering excellent service to patrons
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making
- Assisted in maintaining accurate financial records Supported monthly reconciliation processes Helped prepare financial statements and reports
- Assisted in processing payroll for employees on a bi-weekly basis Supported the maintenance of accurate payroll records and documentation Helped resolve payroll discrepancies and inquiries from staff
- Assisted in evaluating employee performance through regular feedback sessions Supported team members in achieving their goals by providing necessary resources Contributed to a positive work environment by promoting collaboration and communication
- Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
- Oversaw daily operations of medical office, ensuring efficient workflow and patient satisfaction
- Assisted in creating documents and presentations using Microsoft Office tools Supported team members in utilizing software features effectively Maintained organized files and records for easy access
- Executed purchasing strategies to optimize supply chain efficiency
- Managed daily operations within a medical office environment
- Oversaw comprehensive office management operations, ensuring efficient workflow and resource allocation
- Assisted in classifying medical diagnoses using ICD-10 codes Supported healthcare teams in maintaining accurate patient records Contributed to the organization of coding documentation for compliance purposes
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported teams in implementing privacy policies and procedures Aided in training staff on HIPAA requirements and best practices
- Assisted in identifying and recruiting qualified candidates for various positions Supported hiring managers in the interview process to select top talent Coordinated onboarding activities to integrate new hires into the organization
- Oversaw healthcare management operations to enhance patient care delivery
- Directed healthcare team operations to enhance patient care delivery
- Oversaw practice management operations to enhance efficiency and service delivery
- Oversaw team operations and strategic initiatives to enhance productivity
- Assisted in developing care plans for clients Supported implementation of individualized strategies to meet client needs Collaborated with team members to ensure effective service delivery
- Oversaw administrative operations to enhance organizational efficiency
- Assisted sales teams in managing customer inquiries and providing product information Supported order processing and fulfillment to enhance customer satisfaction Collaborated with team members to streamline sales support processes
Certification
- Certified Phlebotomy Technician
- Bartender License
Languages
English
Additional Information
SKILLS & ABILITIES Computer Skills include Microsoft Word, Excel, and Social Media
Timeline
Assistant Practice Manager
Medi Tresse
11.2015 - Current
Account Executive Contract Recruiter
MSG Staffing
07.2015 - 11.2015
Waitress/Bartender
Calabria Ristorante
01.2007 - Current
Receptionist
Adesso Hair Salon
01.2002 - 01.2007
Associates - Business
Quinsigamond Community College
High School Diploma - Communication
ST. Peter