Amber Mercado
Bronx,NY
Summary
To obtain a position that will utilize my creative skills and provide me with room for growth. Highly motivated with experience in providing exceptional service to clients in various industries. Expand my work knowledge across all fields.
Overview
14
14
years of professional experience
Work History
Certified Personal Care Aide
Personal Touch Home Care
08.2023 - Current
- Supported clients with personal care tasks, enhancing their comfort and dignity.
- Delivered physical and emotional support to clients, fostering their well-being and independence.
- Assist client with the self-administration of medications (no administering or measuring)
- Assist with meal preparation/provide routine house cleaning.
- Performed household duties outlined in the care plan.
- Coordinated transportation for clients to medical appointments and essential errands, ensuring their needs were met.
- Document patient care and any changes via documentation system.
- Completed tasks efficiently while adhering to program procedures in a fast-paced environment.
Manager/Guest Relations Experience
Just Salad
01.2013 - 03.2018
- Communicate and respond to guest correspondence which includes phone calls, letters, e-mails, surveys, etc in a professional and timely manner, achieving positive guest/problem resolution.
- Strong face-to-face communications. Worked with team members to meet customer needs and exceed their expectations.
- Investigated recurring correspondence issues and recommended solutions to management.
- Prioritized tasks and met deadlines, delivering timely and effective office support.
- Communicated and responded to guest correspondence, including phone calls, letters, emails, and surveys, ensuring professional engagement and positive problem resolution.
- Completed delegated tasks from Admissions Management following established guidelines.
- Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment. while working in high demand workforces.
- Adjusted to daily changes in workflow while maintaining high standards of customer service. while maintaining excellent customer service.
Education
High School Diploma -
Pablo Neruda Academy Stevenson High school
Bronx, NYApplied Science - Human Services
TCI College of Technology
Skills
- Care plan management
- Client care standards
- Patient interaction standards
- Patient support
- Task prioritization
- Task-oriented
- Team collaboration
- High performance standards
- High performance
- Independent work
- Customer service/guest relations
- Quick learner
Timeline
Certified Personal Care Aide
Personal Touch Home Care
08.2023 - Current
Manager/Guest Relations Experience
Just Salad
01.2013 - 03.2018
High School Diploma -
Pablo Neruda Academy Stevenson High school
Applied Science - Human Services
TCI College of Technology