Managed patient scheduling and coordinated appointments to optimize clinic workflow.
Assisted in maintaining accurate patient records using electronic health record systems.
Facilitated communication between patients and surgical teams to enhance service delivery.
Collaborated with insurance providers to verify coverage and streamline billing processes.
Trained new staff on front office protocols.
Central Scheduling Specialist
Promedica Health System
Toledo, OH
11.2022 - 10.2023
Greeting patients and maintaining patient accounts by obtaining, recording, and updating
personal and financial information.
Utilized scheduling software to maintain up-to-date availability of healthcare providers for patient appointments.
Verifying financial records and collecting patient charges while filing and expediting third party
claims.
Quality Assurance Specialist
Bionix
Maumee, OH
04.2018 - 10.2022
Compiled and maintained regulatory documentation databases and systems in preparation for government
inspections.
Maintained knowledge base of existing and emerging regulations, standards, and guidance documents to
determine types of regulatory submission or internal documentation required.
Implemented safety and organization protocols to ensure local and federal compliance.
Education
Certificate - Echocardiography
The University of Findlay
Findlay, OH
08-2026
Associate of Applied Science - Healthcare Administration
Terra State Community College
Fremont, OH
05-2023
Skills
Patient care & comfort
EHR
Critical thinking
Time management
PACS
2D Echocardiography
Clinical Experience
ProMedica Toledo Hospital- Toledo, Ohio
Clinical Rotation- 1400 Hours
Outpatient, ICU, Structural Heart, Stress Testing, TEE
Certification
BLS
RDCS (expected 8/2026)
Timeline
Front Office Coordinator
Harborlight Oral & Maxillofacial Surgeons
10.2023 - 08.2025
Central Scheduling Specialist
Promedica Health System
11.2022 - 10.2023
Quality Assurance Specialist
Bionix
04.2018 - 10.2022
Certificate - Echocardiography
The University of Findlay
Associate of Applied Science - Healthcare Administration