Amber Miles Roberts
Dolton,IL
Summary
Newspaper Editor for JPMorgan Chase, Treasury Department Trainer for new hires, and Account Manager for Heavenly Ink Credentialing. Main objective has always been to provide exemplary service for clients and employer, with a plethora of knowledge in different fields while exuding great Leadership skills.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Account Manager
Heavenly Ink Credentialing
02.2022 - 06.2022
- Checking Healthcare Professionals’ qualifications to prove their eligibility in administering patient care. This also required gathering all necessary documentation from the provider while contacting the insurance companies on beginning the application process. As a credentialing manager, another task specifically involved maintaining a database of employee certifications and renewal dates, confirming that employee credentials matched the job requirements for their job, while helping employees renew their credentials on time by finding test dates and locations.
Customer Service Specialist
AT&T
07.2016 - 11.2019
- Assisting customers with billing questions, resolving any issues. Providing other services in sales for Direct Tv, Broadband, and several devices (tablets, phones, and additional lines). Receiving inbound calls for technical support and trouble shooting with customers about device/ devices, also instructing on how to use device and setting up additional lines.
Financial Advisor
JPMorgan Chase & Co.
11.2007 - 05.2015
- Financially Advising clients on how to itemize and low monthly bill payments, also advising clients on loans and loan detail; life of the loans and the interest rate and the best option that was available. Treasury Services required assisting customers with balances and transactions. I also worked with merchants to process manual transactions and verification of purchases. Treasuries platform had a variety of applications that required proper training in which I taught and trained new hires on how to navigate. Newsletter Editor; during my employment at Chase I was responsible for publishing of our weekly newsletter for my team.
Customer Service Specialist
Kelly Services
10.2005 - 11.2007
- Fraud Analyst: review accounts that were tagged for suspected fraud. Also contact clients and merchants for further information. Lockbox Technician; count and process funds for companies in reference to tax payments.
Education
Bachelor's - Early Childhood Education
University
Skills
- Newspaper editor for JPMorgan Chase
- Treasury department trainer for new hires
- With an objective to work in and with a company that brings reassurance to customers and clients based on quality, professionalism, and consistency
- Account management
- Teamwork and collaboration
- Client relations
- Customer service
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Certification
- CPSP - Certified Professional Sales Person
Timeline
Account Manager
Heavenly Ink Credentialing
02.2022 - 06.2022
Customer Service Specialist
AT&T
07.2016 - 11.2019
Financial Advisor
JPMorgan Chase & Co.
11.2007 - 05.2015
Customer Service Specialist
Kelly Services
10.2005 - 11.2007
Bachelor's - Early Childhood Education
University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
ACTIVITIES
I am currently a Dedicated Diva which is a group that provides respite services for the homeless, widows and children. We also team up with other nonprofit organizations to assist with cooking for families whose children are hospitalized (Ronald McDonald House). Our services also include passing out food supplies for the church and homeless shelters. Another activity I engaged in is being a Vacation Bible Study teacher during the summer for Riverdale Baptist Church. I have also helped with setting up and participating in events one of them being the Autism Speaks at the United center. I enjoy volunteering where I can help children, elderly and homeless.
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