Amber Miller
Tucson,AZ
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Seeking a role of increased responsibility and authority. Motivated with a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Overview
19
19
years of professional experience
Work History
Salon Manager
SportClips Haircuts
Oro Valley, AZ
03.2023 - Current
- Control inventory by tracking expenses, purchases, and shelf stock.
- Optimize work shifts, manage staff schedules, and ensure adequate coverage during peak hours to maintain exceptional customer service levels.
- Manage cash flow, business transactions, banking, and accounting processes.
- Resolve customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintain a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provide staff coaching, mentoring, and consultation to enhance performance and professional development.
- Building business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Increase staff productivity by providing ongoing training, motivation, and performance evaluations.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Stay current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
Surgery Scheduler
Atlas Healthcare Partners
Tucson, AZ
08.2022 - 03.2023
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Checked patients in and out and collected payments.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Performed various administrative tasks by filing, copying and faxing documents.
Haul Truck Driver I
Freeport Mcmoran
04.2018 - 08.2022
- Enhanced operational efficiency by conducting pre-shift inspections and maintenance checks on haul trucks.
- Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
- Streamlined communication between departments by effectively utilizing radios for clear transmission of essential information during work shifts.
- Demonstrated adaptability in adjusting to various weather conditions and terrains, ensuring timely execution of assigned tasks.
- Showcased strong decision-making skills when faced with unexpected situations or challenges during daily operations onsite.
- Supported team members in achieving collective targets, actively participating in group discussions and problem-solving sessions.
- Top performer for the site for HTOS for over a year
Patient Access Representative
St Joseph Hospital
Tucson, AZ
07.2014 - 01.2018
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Obtain patient demographics and insurance information
- Verify insurance, obtain authorizations, notify insurance of all hospital stays, collect patient copays
- Move patients in the computer such as transfers, discharges, admit as inpatient, observation
- Create patient accounts
- Communicate with Doctors, nurses, and case managers about patient insurance, advance directives, and family information.
Cosmetologist
Cost Cutters Family Hair Salon
Tucson, AZ
09.2009 - 08.2014
- Maintained the front desk and reception area in a neat and organized fashion
- Greeted clients, Answered phones, managed appointment books by scheduling appointments and calling to remind of appointments
- Open and close salon, count register, make bank deposits
- Update client information in computer
- Sale retail products
- Provide excellent customer service to every client
- Cut, color, and style clients hair making them feel better about themselves.
Shift Leader
Dairy Queen
Safford, AZ
09.2005 - 05.2009
- Manage employees while on shift, handle employee and customer complaints
- Open and close store, count money drawers, make bank deposits and get change
- Communicate with store managers about store or employee problems
- Served as mentor to junior team members
- Order supplies and products needed.
Education
Cosmetology -
The Hair Academy of Safford
Safford, AZ01.2009
High School Diploma -
Pima High School
Pima, AZ01.2008
Skills
- Strong problem solver
- Resourceful
- Workers' compensation knowledge
- Problem-solving skills
- Business Development
- Performance Improvement
- Recruitment and hiring
- Staff motivator
- Commitment to quality and service
- Insurance eligibility verifications
Accomplishments
- Increased office organization by developing more efficient filing system and customer database protocols.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Received Employee of the month
Timeline
Salon Manager
SportClips Haircuts
03.2023 - Current
Surgery Scheduler
Atlas Healthcare Partners
08.2022 - 03.2023
Haul Truck Driver I
Freeport Mcmoran
04.2018 - 08.2022
Patient Access Representative
St Joseph Hospital
07.2014 - 01.2018
Cosmetologist
Cost Cutters Family Hair Salon
09.2009 - 08.2014
Shift Leader
Dairy Queen
09.2005 - 05.2009
Cosmetology -
The Hair Academy of Safford
High School Diploma -
Pima High School