Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management.
Hi, I’m
Samantha Tyler
Redmond,WA
Summary
Overview
8
years of professional experience
Work History
Styler Beauty LLC
Salon Owner/Operator
10.2018 - Current
Job overview
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Learned and remained updated on statutory requirements and regulations.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Put together realistic budgets based upon costs and fees for successfully operating business.
C.Joy Salon
Hair Salon Manager
10.2016 - 10.2018
Job overview
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Prepared billings and estimates for customers.
- Delegated workplace responsibility to appropriate staff.
- Maintained posting of MSDS sheets in workplace.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Handled employee scheduling and coverage needs during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
- Collaborated with marketing team to develop promotional campaigns for salon services, increasing brand awareness.
Education
Pensacola State CollegePensacola, FL
Cosmetology Degree from Cosmetology
05.2010
University Overview
Pensacola State CollegePensacola, FL
Dental Assistant Certificate from Dental Assisting
07.2007
University Overview
Pensacola State CollegePensacola, FL
No Degree from General Studies
2007
University Overview
- Relevant Coursework: Interpersonal Communication Skills
Walton Senior High SchoolDeFuniak Springs, FL
High School Diploma
06.2004
University Overview
Skills
- Microsoft Office 365
- Strong Problem Solver
- Critical Thinking
- Scheduling and calendar management
- Data Entry
- Computer Skills
- Time Management
- Customer Service
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- File Organization
- Confidential Document Control
- Verbal Communication
Additional Information
Additional Information
Looking for a career change from Hair Studio Owner/Operator back to office work.
Timeline
Salon Owner/Operator
Styler Beauty LLC
10.2018 - Current
Hair Salon Manager
C.Joy Salon
10.2016 - 10.2018
Pensacola State College
Cosmetology Degree from Cosmetology
Pensacola State College
Dental Assistant Certificate from Dental Assisting
Pensacola State College
No Degree from General Studies
Walton Senior High School
High School Diploma