Yixue Zhou
San Diego,CA
Summary
Proven leader and strategic planner, adept in business management and customer service, significantly enhanced Hour Lashes' market presence through innovative marketing strategies and meticulous data management. Excelled in team leadership at Sprint, driving sales growth and fostering client loyalty. Skilled in Microsoft Office and basic accounting, consistently prioritizes results and client satisfaction.
Overview
6
6
years of professional experience
Work History
Salon Owner/Operator
Hour Lashes
2024.04 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Nail Technician
Nail Club 20
2021.08 - 2022.08
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Front Desk
Taste of Changan
2021.09 - 2022.07
- Streamlined front desk operations for increased efficiency and improved customer service.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
Salesperson
Sprint
2019.03 - 2020.10
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Education
Bachelor of Science - Business Economics
University of California San Diego
San Diego, CA06.2024
Skills
Customer Service
Business Management
Decision-Making
Business Development
Team Leadership
Data Management
Strategic Planning
Marketing Strategies
Basic accounting
Microsoft Office
Additional Information
As a bilingual I can speak Chinese and English, also I did I have also worked as a handicraft teacher for elementary school students in a Chinese summer camp.My friends, colleagues and leaders all say that I am smart, patient and helpful. I learn everything very quickly, and my years of work-study experience have enabled me to adapt to multiple jobs perfectly.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Salon Owner/Operator
Hour Lashes
2024.04 - Current
Front Desk
Taste of Changan
2021.09 - 2022.07
Nail Technician
Nail Club 20
2021.08 - 2022.08
Salesperson
Sprint
2019.03 - 2020.10
Bachelor of Science - Business Economics
University of California San Diego
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