Jennifer Carey
Port Orange,FL
Summary
Dynamic salon leader with a proven track record at Jennifer Carey Hair, adept in business growth initiatives and customer relations. Leveraged staff management and salon marketing skills to enhance client satisfaction and retention. Excelled in creating a welcoming environment, driving a significant increase in brand visibility and customer loyalty through innovative service offerings and personalized care.
Overview
14
14
years of professional experience
Work History
Salon Owner/Operator
Jennifer Carey Hair
02.2018 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Maintained adherence to state regulations on licensing and sanitation procedures.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
Stylist/Owner
Southern Obsession Salon
01.2011 - 09.2013
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
Salon Owner/Operator
Fringe Science
02.2013 - 01.2018
- Streamlined operational processes, guaranteeing consistent high-quality customer service.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Education
Associates - Clinical Psychology
MTSU
Nashville, TNSkills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Hair styling techniques
- Appointment scheduling
- Hygiene standards
- Customer service
- Scheduling
- Business management
- Product promotion
- Decision-making
- Customer service management
- Client account management
- Business development
- Policy development and enforcement
- Inventory control
- Goal setting
- Financial management
- Data management
- Inventory tracking and management
- Price structuring
- Purchasing and planning
- Customer relations
- Operations oversight
- Financial planning
- Strategic planning
- Sales strategies
- Calendar management
- Sales tracking
- Cost control
- Revenue generation
- Needs assessment
- Business leadership
- Performance improvement
- Business growth initiatives
- Advertising campaign development
- Marketing strategies
- Financial oversight
- Direct sales
Timeline
Salon Owner/Operator
Jennifer Carey Hair
02.2018 - Current
Salon Owner/Operator
Fringe Science
02.2013 - 01.2018
Stylist/Owner
Southern Obsession Salon
01.2011 - 09.2013
Associates - Clinical Psychology
MTSU
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