Carole Johnson
Yanceyville,NC
Summary
Accomplished Salon Owner/Operator with a proven track record of enhancing customer retention by 40% at Image Masters Beauty Salon through innovative marketing strategies and exceptional service. Expert in cosmetology and staff management, demonstrating unparalleled organizational skills and a commitment to excellence. Skilled in fostering strong client relationships and leading teams to success.
Overview
37
37
years of professional experience
Work History
Salon Owner/Operator
Image Masters Beauty Salon
08.2008 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Senior Beautician
A New Look Hair Salon
05.2003 - 06.2008
- Contributed to a strong team dynamic by collaborating closely with colleagues on projects and tasks as needed.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Increased client retention by building strong relationships through excellent communication and understanding their needs.
- Enhanced salon reputation with the implementation of innovative beauty techniques and trending styles.
Beautician
Izetta's Salon
08.1987 - 05.2003
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Cosmetology License - Cosmetology
Rockingham Community College
Wentworth, NC08.1987
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC06.1985
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Hair styling techniques
- Health and safety
- Industry trend awareness
- Appointment Scheduling
- Customer Service
- Scheduling
- Business Management
- Product Promotion
- Customer Service Management
- Hiring and Onboarding
- Client Account Management
- Business Development
- Financial Management
- Team Leadership
- Budget Development
- Employee Relations
- Purchasing and planning
- Customer Relations
- Administrative Management
- Staff hiring
- Needs Assessment
- Business Leadership
- Marketing Strategies
- Performance Improvement
- Business marketing
- Operations Management
- Cosmetology
- Multitasking
- Reliability
- Organizational Skills
- Excellent Communication
Timeline
Salon Owner/Operator
Image Masters Beauty Salon
08.2008 - Current
Senior Beautician
A New Look Hair Salon
05.2003 - 06.2008
Beautician
Izetta's Salon
08.1987 - 05.2003
Cosmetology License - Cosmetology
Rockingham Community College
High School Diploma -
Bartlett Yancey High School
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