Danielle Strauss
Tehachapi,CA
Summary
Innovative Salon Owner/Operator known for high productivity and efficient task completion. Possess specialized skills in hair styling techniques, customer relationship management, and business operations. Excel in communication, creativity, and leadership, ensuring successful salon management and client satisfaction.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Salon Owner/Operator
Self-employed
Tehachapi, CA
01.2018 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Ordered supplies and equipment needed for daily operations.
- Developed service packages for customers seeking a variety of treatments.
- Ensured that all safety protocols were followed in the salon at all times.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Monitored competition in order to stay ahead of industry trends.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Conducted regular meetings with staff members to discuss performance goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created marketing strategies to increase clientele and expand the business.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Inspected workstations regularly to ensure they are clean and organized.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Organized and scheduled appointments for clients using software systems.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed administrative duties such as filing paperwork and responding to emails.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided exceptional customer service to ensure repeat business.
- Assisted with customer requests and answered questions to improve satisfaction.
Manager on Duty
Steampunk cafè
Tehachapi, CA
05.2015 - 01.2023
- Implemented new operational procedures, increasing efficiency.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Delegated tasks among team members according to their strengths and abilities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Created schedules for staff members according to business needs.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Ensured compliance with safety regulations, company policies, and procedures.
- Responded to customer questions regarding products, prices and availability.
- Analyzed business performance data and forecasted business results for upper management.
Barista Shift Supervisor
Starbucks
Tehachapi, California
02.2006 - 01.2010
- Ordered products from suppliers when inventory was low or out of stock.
- Scheduled staff shifts according to business needs.
- Adhered to company policies regarding break times for employees.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Provided expert advice on coffee selection and preparation to enhance customer experience.
- Coordinated with vendors and suppliers to ensure timely delivery of high-quality products.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Greeted guests with pleasant smile and superior customer service.
- Supported store manager with recruiting, interviewing and hiring baristas.
Education
Cosmologist -
Milan Cosmetology School
Bakersfield, CA08-2018
Associate of Arts - Business
Bakersfield College
Bakersfield, CA01-2008
Skills
- Hair styling techniques
- Blood Born Pathogens certificate
- Extension certification
- Appointment scheduling
- Skin care
- Nail care expertise
- Health and safety
- Employee training
- Staff management
- Salon marketing
- Business marketing
- Inventory management
- Time management
- Adaptability
- Proficient in Microsoft Applications
- Verbal and written communication
- Budget development
- Active listening
- Professionalism
- Reliability
- Financial oversight
- Conflict resolution
- Interpersonal skills
- Employee scheduling
- Self motivation
- Problem-solving
- Customer service management
- Microsoft office
- Remote office availability
- Good Telephone Etiquette
- Planning
- Relationship building
- Interpersonal communication
- Quality assurance
- Multitasking
- Flexible and adaptable
- Friendly, positive attitude
- Customer service
- Computer skills
Timeline
Salon Owner/Operator
Self-employed
01.2018 - Current
Manager on Duty
Steampunk cafè
05.2015 - 01.2023
Barista Shift Supervisor
Starbucks
02.2006 - 01.2010
Cosmologist -
Milan Cosmetology School
Associate of Arts - Business
Bakersfield College