Amber Mims
MCCALLA,AL
Summary
Dedicated professional with extensive experience in customer service, delivering high-quality results and efficiently solving problems. Expertise in communication and time management fosters smooth operations and strong relationships with clients. Proven ability to enhance customer satisfaction through active listening and empathy.
Overview
8
8
years of professional experience
Work History
Home Renovator
Self-employed
McCalla, Alabama
01.2021 - Current
- Designed renovation plans based on client preferences and structural assessments.
- Managed project timelines and coordinated subcontractor schedules effectively.
- Resolved client concerns promptly, maintaining positive relationships throughout projects.
- Applied finishes such as paint or wallpaper in accordance with customer specifications.
- Installed fixtures such as lighting fixtures, door hardware, windows, doors.
- Consulted customers to explain suggested repairs and gain approval before beginning work.
- Coordinated subcontractors for specialized tasks such as plumbing, electrical work, painting, flooring installation.
- Developed cost estimates for proposed home renovations, including labor and materials costs.
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Managed office operations and maintained efficient workflows across departments.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Lead Surgical Assistant
Birmingham Oral & Maxillofacial Surgery
Birmingham, Alabama
10.2018 - 01.2021
- Assisted surgeons during oral and maxillofacial procedures.
- Prepared and sterilized surgical instruments and supplies.
- Maintained patient records and documentation accurately.
- Communicated effectively with patients before and after surgery.
- Monitored patient vital signs during procedures.
- Educated patients on post-operative care instructions.
- Supported inventory management of surgical supplies and equipment.
- Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
- Managed sterile field environment including setting up instrument trays for various types of surgeries.
- Ensured proper handling and disposal of all specimens collected during surgical procedures.
- Delivered compassionate emotional support to patients throughout surgical experience. to patients throughout their surgical experience.
Education
Pinson Valley High School
Pinson, ALSome College (No Degree) - Nursing
Jefferson State Community College
Birmingham, ALSkills
- Design development
- Project management
- Cost estimating
- Contract negotiation
- Time management
- Problem solving
- Attention to detail
- Conflict resolution
- Patient support
- Effective communication
- Task prioritization
- Positive and professional
- Money handling
- Appointment scheduling
References
References available upon request.
Timeline
Home Renovator
Self-employed
01.2021 - Current
Lead Surgical Assistant
Birmingham Oral & Maxillofacial Surgery
10.2018 - 01.2021
Pinson Valley High School
Some College (No Degree) - Nursing
Jefferson State Community College