Amber Mitchem

Resolved insurance claim denials and rejections efficiently.

Addressed copay concerns to ensure accurate charges.

Engaged with insurance representatives to enhance billing efficiency.

Ensure correctness of insurance and patient data.

Expedited payment processing through diligent follow-up.

• Deliver quality customer service to staff and customers
• Perform general administrative tasks, such as answering telephones, scheduling appointments and ordering supplies and equipment
• Maintain accurate and complete billing system and process with Insurance submission of Insurance claims
• Skilled in using various software applications and programs including Microsoft Office
• Communicated effectively with dentists regarding patient diagnosis and treatment options
• Updated patient history after each visit, highlighting important information for
• Coordinated with the doctors to provide patient treatment plans and answer any follow up questions after consultation.
• Attended continuing education courses to maintain and update skills
• Recorded and reviewed patient medical histories
• Processes dental claims to appropriate primary, secondary, and/or tertiary insurance company according to insurance guidelines.