Candice Andrews
Capital Management Services LLP
Johnstown,PA
Talented Executive Administrator with financial, business, and operational leadership expertise. Essential techniques in polices and procedures.
Knowledgeable motor carrier/broker with solid background in coordinating logistics operations.
Experienced with credit collections, ensuring timely debt recovery and account management.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets.
18
years of professional experience
Work History
Credit Collections Specialist
4 Years
Capital Management Services LLP - Buffalo, NY | 09.2022 - Current
- Managed collection processes to minimize outstanding debts and improve cash flow.
- Analyzed customer accounts to identify delinquency patterns and implement targeted strategies.
- Negotiated payment arrangements with clients to facilitate debt recovery while maintaining relationships.
- Developed training materials for new hires on best practices in credit collections and compliance procedures.
- Exceeded personal collection targets consistently while maintaining high levels of customer satisfaction throughout challenging negotiations.
- Collaborated with legal teams to initiate collections through litigation when necessary, ensuring adherence to regulations.
Fraud Servicing
11 Months
Bank of America - Harlingen, Texas | 10.2021 - 09.2022
- Filed Fraud Claims and Billing Disputes for Credit Cards
- Provided superior customer service
- Meet company metrics
- Mandatory 46 hours weekly
- Answered calls to help customers with their questions and concerns.
Medical Biller
3 Years 6 Months
SCL Health - Denver, Colorado | 07.2017 - 01.2021
- Billing representative for hospital and emergency room accounts.
- Assisted patients with bill statement explanations.
- Check claim batches and work rejected claims daily.
- Ensure all levels of insurance follow-up were completed for primary, secondary, and tertiary claims.
- Corresponded with insurance representatives in regards to claim status, disputes, and verifications.
- Complete collections cycle each day, including calling patients with overdue accounts. Issued billing disputes to coding and claims department.
- Negotiated payment plans and set up reoccurring payments. Processed payments and issued payoff letters.
Executive Assistant
4 Years 6 Months
New Horizon Transportation LLC - Coral Springs, FL | 01.2013 - 07.2017
- Oversaw schedules for team of freight handlers
- Compliance with Department of Transportation
- Initial brokerage relations
- Compare information and coordinated to arrange accommodations, transportation, and personal assistance.
- Provided logistical support
- Originated invoices, reports and proposals
Assistant Property Manager
4 Years 8 Months
Rocky Mountain Communities - Denver, CO | 05.2012 - 01.2017
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Managed routine maintenance and emergency response services provided by contractors and vendors
- Conducted annual re-examination, appointments, and housekeeping inspections
- Supervised production of annual rent, operating expenses and real estate tax adjustments.
- Showed tenants around properties highlighting features, and redirecting concerns to capture interest
- Conducting all leasing interviews and HUD compliance
- Kept properties up to code
Acquisition Manager
4 Years 10 Months
eCreek IT Solutions - Denver, CO | 04.2008 - 02.2013
- Credit Checks
- Exceeded companies SPH and Productivity standards
- Analyzed operational performance for cable company
Education
Bachelor of Science - Social Sciences
Grand Canyon University - Phoenix, AZ
06-2029
Skills
Fair Housing Mandates
DOT compliance
Medical Billing
Sales and Acquisitions
Practiced knowledge of bank security systems
Credit Card Fraud
Budgeting
Inventory management background
Timeline
Credit Collections Specialist
Capital Management Services LLP
09.2022 - CurrentRead more
Fraud Servicing
Bank of America
10.2021 - 09.2022Read more
Medical Biller
SCL Health
07.2017 - 01.2021Read more
Executive Assistant
New Horizon Transportation LLC
01.2013 - 07.2017Read more
Assistant Property Manager
Rocky Mountain Communities
05.2012 - 01.2017Read more
Acquisition Manager
eCreek IT Solutions
04.2008 - 02.2013Read more
Grand Canyon University - Bachelor of Science, Social Sciences
Read more