Shavonte Bell

• Delivering exceptional resident experiences by effectively communicating with empathy, patience, and attentive listening skills.
• Keeps track of rent payment due dates and sends reminders.
• Contacts customers by phone and email to recover rent payments.
• Responsible for filing evictions on past due residents and communicating with legal regarding hearings, fees, etc.
• Monitors eviction proceedings while pursuing resolution of debt/ balances from residents.
• Complies with all federal, state, and local laws and regulations as well as company policies.
• Investigates billing errors and disputes

Responsible for all collections of the property
• Responsible for filing evictions/ attorney communications
• Used marketing skills to produce traffic and increase occupancy
• Communicated daily with vendors to ensure turns were completed in a timely manner
• Ensured work orders were handled in a timely manner by maintenance staff
• Responsible for the upkeep of the property, completing daily reports and inspections
• Completed all statement of deposits
• Conducted M/I & M/O inspections

• Responsible for all sells of new, used and foreclosed homes
• Collected all rent and loan monies to meet company's monthly delinquency goals
• Responsible for all recruiting, training and development of staff/ team
• Kept properties in compliance with local, state, and federal regulations.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

• Minimized vacancy periods by collaborating with building owners to strategize improvements to cost
  controls, business plans and tenant outreach programs.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Introduced and monitored effective lease renewal programs.
  • Responsible for monthly collections and maintaining exceptional delinquency by building positive relationships with tenants.
  • Verified that all customer complaints were handled promptly and appropriately.