Tonia Mcilwain
Richmond,VA
Summary
Experienced administrative professional adept at identifying customer needs and resolving issues. Seeking a clerical role to utilize and expand my knowledge, skills, and abilities.
Overview
7
7
years of professional experience
Work History
COLLECTIONS SPECIALIST
UNIVERSAL HEALTH SERVICES
Richmond, Virginia
03.2024 - Current
- Adhere to all HIPAA guidelines along with various policies to identify coding or billing errors from EOBs and work to correct them.
- Used critical thinking to identify trends and carrier issues relating to billing and reimbursements. Report findings to Team Lead and/or Supervisor.
- Demonstrated respect, friendliness, and willingness to help wherever needed promoting effective working relations to facilitate the department’s ability to meet its goals and objectives.
- Organized and detail-oriented with a strong work ethic performing follow up activities on accounts to ensure prompt payment.
- Learned and adapted quickly to new technology and software applications.
- Assist with increasing cash flow by decreasing our Account Receivables aging account.
LEASING CONSULTANT
CAREER STRATEGIES
Richmond, Virginia
04.2023 - 10.2024
- Provide accurate information on the different features of properties.
- Responding to potential interest for rental properties in-person and via communication tools.
- Coordinating property viewings, follow-ups, and updating of contact management databases.
- Establishing expectations for procedures on the process of rent and amenities.
- Filing reports and documents in regards to the tenant(s) file.
- Documenting all calls and maintenance orders requested per tenant.
AFTERSCHOOL TEACHER
KINDERCARE-CHAMPIONS
Richmond, Virginia
07.2022 - 05.2024
- Greet the children as they arrive in the classroom/gymnasium.
- Prepare healthy snacks for students.
- Planning, preparing, and implementing an approved curriculum that includes language studies, math, art, or social studies.
- Give students recess time.
- Communicate to each parent on the performance and development growth from their children.
- Ensure that all school rules, policies, and guidelines are adhered in the classroom.
BARISTA
STARBUCKS
Chester, Virginia
06.2022 - 07.2023
- Greet customers upon arrival and while in establishment.
- Prepare handmade drinks for consumers and utilize attention to detail with modifications.
- Demonstrate efficient time management by organizing tasks in a fast-paced environment.
- Document all orders to ensure proper services are being rendered by all partners.
- Maintain a clean work station.
FAX REVIEWER
AMERISOURCE-BERGEN
Remote, US
10.2022 - 02.2023
- Follow verification scripting when handling outbound calls.
- Review benefits verified by Benefit Verification Specialist (BVS) to ensure accuracy before faxing to the providers.
- Complies with federal regulations, including HIPAA Provisions.
- Utilize company databases and resources such as (National Payer Tool- NPT) to research information on insurances nationwide.
- Comfort with the ability to provide technical service to improve performance.
- Documented all calls to ensure proper services are being rendered by all representatives.
- Provide accurate information to providers regarding patient benefit information and prior authorizations for all Medicare claims.
FULL-TIME CALL CENTER REPRESENTATIVE
MAXIMUS
Chester, VA
09.2020 - 03.2022
- Followed Marketplace scripting when handling calls.
- Demonstrated efficient time management by organizing tasks in a WFH environment.
- Prepare, process, and follow-up on reimbursement requests for consumers.
- Operates word processing equipment and software to create documents.
- Utilized company database to input and retrieve data.
- Enrolled consumers into health insurance under the Affordable Care Act.
- Escalated customer issues as needed.
- Documented all calls to ensure proper services are being rendered by all representatives.
PART-TIME FITTING & FIGURE DRAWING MODEL
VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, Virginia
02.2020 - 03.2020
- Posed for fine arts studio classes: figure drawing and, occasionally, painting, and other drawing courses for sculpture.
- Provided a full range of figure drawing poses, from gestures to sustained poses, as required by tradition and the instructor.
- Demonstrated flexibility and animation of the human form.
- Provided traditional gestures and poses for illustration classes.
- Provided fittings for sewing classes.
- Posed with clothing in figure drawings and models in University Fashion Show Event.
FULL-TIME CALL CENTER REPRESENTATIVE
MAXIMUS
Richmond, Virginia
02.2019 - 02.2020
- Follow the communication script when handling calls.
- Field large amounts of inbound calls in a timely manner.
- Identified the member's needs, clarifying information, enrolling.
- Assessed member's account to determine program eligibility.
- Enrolling each member into a Managed Care Organization (MCO) plan under Medicaid.
- Performed account maintenance and updated information as required.
- Maintained documentation of member's activity.
- Received and reviewed call monitor performance sheets to identify discrepancies during calls.
SEASONAL FRONT-END CASHIER
TARGET
Midlothian, Virginia
10.2018 - 01.2019
- Demonstrated the ability to handle.
- Maintain a clean work environment.
- Demonstrated the ability to work in a team environment by assisting coworkers in various departments.
- Utilized attention to detail by identifying possible security risks and theft.
- Stayed abreast of new trends in the retail industry.
- Introduce promotions and new product opportunities to customers.
FULL-TIME ASSISTANT MANAGER
LOVE CULTURE
Richmond, Virginia
03.2018 - 10.2018
- Assisted in purchasing inventory.
- Performed troubleshooting on store devices.
- Responsible for documenting net sales.
- Responsible for supervising a small team.
- Rectified customers' concerns.
Education
Bachelor of Arts - Fashion Design
THE ART INSTITUTE OF ATLANTA
Bachelor of Arts - Fashion Design
SAVANNAH COLLEGE OF ART AND DESIGN
High School Diploma -
CLOVER HILL HIGH SCHOOL
Skills
- Proficient with Microsoft Suite
- Proficient with Google Suite
- Collaboration Talents
- Organization
- Troubleshooting
- Operating Office Equipment
- Administrative Work
- Time Management
- Customer Service
- Data Entry
- Spanish
- Detailed oriented
- Team player
- Problem-Solving Abilities
- Creativity
- Empathy
- Active Listening
- Deposits Management
- Decision-Making
- Leasing and sales
- Property Management
- Building rapport
- Lease oversight
Languages
Spanish
Limited
Accomplishments
- Nail Technician Certification
Affiliations
- Video Editing
- Designer
- Sewing
- Modeling
Timeline
COLLECTIONS SPECIALIST
UNIVERSAL HEALTH SERVICES
03.2024 - Current
LEASING CONSULTANT
CAREER STRATEGIES
04.2023 - 10.2024
FAX REVIEWER
AMERISOURCE-BERGEN
10.2022 - 02.2023
AFTERSCHOOL TEACHER
KINDERCARE-CHAMPIONS
07.2022 - 05.2024
BARISTA
STARBUCKS
06.2022 - 07.2023
FULL-TIME CALL CENTER REPRESENTATIVE
MAXIMUS
09.2020 - 03.2022
PART-TIME FITTING & FIGURE DRAWING MODEL
VIRGINIA COMMONWEALTH UNIVERSITY
02.2020 - 03.2020
FULL-TIME CALL CENTER REPRESENTATIVE
MAXIMUS
02.2019 - 02.2020
SEASONAL FRONT-END CASHIER
TARGET
10.2018 - 01.2019
FULL-TIME ASSISTANT MANAGER
LOVE CULTURE
03.2018 - 10.2018
Bachelor of Arts - Fashion Design
THE ART INSTITUTE OF ATLANTA
Bachelor of Arts - Fashion Design
SAVANNAH COLLEGE OF ART AND DESIGN
High School Diploma -
CLOVER HILL HIGH SCHOOL
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