Amber Mix
Crookston,MN
Summary
Dedicated individual bringing experience in criminal justice, data processing and legal report writing. Well-developed communication, time management and problem-solving abilities with a passion for maximizing team effectiveness.
Overview
6
6
years of professional experience
Work History
Family Eligibility Worker
Polk County Social Services
Crookston, MN
07.2023 - Current
- Perform careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Process benefits applications and documents for public assistance.
- Conducted interviews with applicants, explaining benefits process and which programs are available.
- Enter client information and files into databases for further review and tracking.
- Review applications to verify client information and resolve discrepancies.
- Maintain positive working relationship with fellow staff and management.
- Utilize computer software when inputting applicant information into agency's system.
Owner/Operator
Santosha Services
Crookston, MN
03.2020 - Current
- Set pricing structures according to market analytics and emerging trends.
- Promote business on social media platforms to maximize brand identity and generate revenue.
- Develop and implement successful email marketing tools.
- Analyze client needs and assist in determining appropriate resources and strategies.
- Host special events to boost brand awareness and increase community engagement.
Patient Account Representative
Riverview Healthcare
Crookston, MN
07.2022 - 06.2023
- Apply organizational policies and comply with regulations for patient privacy.
- Collaborate with relevant parties to resolve billing issues, insurance claims and patient payments.
- Use excellent verbal skills to engage with patients in conversation and effectively determine needs and requirements.
- Advise delinquent patients on strategies for debt repayment, including funding assistance and grant programs.
- Answer patient questions regarding account discrepancies or problems.
- Record information about status of collection efforts.
- Resolve inquiries from patients, families and external payers.
- Review accounts daily and resolve issues.
- Generate detailed reports outlining billing and other important data.
Parent Aware Rated Daycare Owner/Operator
Self Employed Services
Crookston, MN
03.2018 - 03.2020
- Determined allocations of funds for staff, equipment and authorized purchases.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Established and enforced modern educational standards to support the needs of the children.
- Created and implemented educational curriculum and activities for all age groups in my care.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Ensured that staff was up to date on trainings required by state and federal guidelines.
- Set and enhanced program schedules to meet expected demands and enhance learning opportunities for the children.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Provided parents with up-to-date information on local, state and federal programs that offer support for families with educational, financial, mental and emotional needs.
- Displayed strong communication etiquette, effectively handling difficult situations.
Education
Bachelor of Arts - Psychology With Concentration in Mental Health
Southern New Hampshire University
Hooksett, NH03-2024
Certificate - Medical Billing Basics
Minnesota West Community And Technical College
Distance Education12.2022
Associates Degree - Criminal Justice - Law Enforcement
Northland Community And Technical College
Thief River Falls, MN05.2013
High School Diploma -
Crookston High School
Crookston05.2009
Skills
- Positive Attitude
- Ability to rapidly build rapport
- Team Collaboration
- Analytical and Critical Thinking
- Report Writing
- Correspondence Sorting and Filing
- Problem Investigation
- Conflict Resolution
- Attention to Detail
- Risk Management
Timeline
Family Eligibility Worker
Polk County Social Services
07.2023 - Current
Patient Account Representative
Riverview Healthcare
07.2022 - 06.2023
Owner/Operator
Santosha Services
03.2020 - Current
Parent Aware Rated Daycare Owner/Operator
Self Employed Services
03.2018 - 03.2020
Bachelor of Arts - Psychology With Concentration in Mental Health
Southern New Hampshire University
Certificate - Medical Billing Basics
Minnesota West Community And Technical College
Associates Degree - Criminal Justice - Law Enforcement
Northland Community And Technical College
High School Diploma -
Crookston High School
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